Virtual APC 2021

APC Virtual Event

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November 18, 2021
(Virtual Event)

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View Agenda at a Glance

Looking for a full day of role-specific education without having to travel? Our Virtual APC event is a one-day virtual training opportunity with sessions from various APC Tracks by our professional trainers.

This pass includes virtual access to:

  • Curated selection of APC’s most valuable educational sessions
  • Networking & peer discussion opportunities
  • On-demand access to this event’s educational sessions for 30 days

This pass will allow you to earn 1.2 CEUs toward your PACE recertification.

APC Virtual Agenda

11:00 AM-11:15 AM — Opening Remarks

11:15 AM-12:30 PM


Melissa Peoples, Executive Operations Advisor, The New York Times

Unlocking the Hidden Potential of Microsoft Teams

Level-up your understanding of the hidden potential within Microsoft Teams. Learning how to maximize the collaborative functionality within MS Teams is critical to increasing your organization’s productivity. In this dynamic class, learn how to unlock the power of Teams and maximize efficiency, transparency, and collaboration.

Learning Objectives

  • Discover the hidden tools of Microsoft Teams
  • Explore case uses and learn how to implement the apps and tools within Teams
  • Learn how to set up your organization for success and technology adoption


Starla West, Executive Coach and President, Starla West International

Demonstrate Your Value & Show Your Boss the Benefits of Having an Assistant

Perhaps your boss has not had an assistant before. Perhaps they believe they can handle everything on their own, just as well and just as quickly as an assistant. In either scenario, you will find that you are not able to contribute or perform at your best. Be Overlooked, Undervalued and Underused No More! It’s up to you to get your boss to stop overlooking your expertise and the value you bring and open them up to leveraging your skills. Learn how to “educate” him or her about the benefits of having an assistant, and why it’s a win/win for them to make use of you. Lay the foundation for a strong and sustainable relationship with your boss.

Learning Objectives

  • Identify and articulate your unique value as an assistant
  • Align this value with the needs and objectives of your executive
  • Develop strategies to help your executive recognize your value and learn how they can leverage it


Rhonda Scharf, President, On The Right Track- Training and Consulting™ INC

How to Have Those Uncomfortable, Difficult Conversations

Having tough conversations isn’t fun for anyone. Telling someone they don’t smell nice, saying no to a client, or having to tell the boss their request is unreasonable is something that no one looks forward to doing. We feel anxious and uncomfortable. Yet, our roles demand that we know how, and are willing to confront those difficult conversations. We need to be effective and build trust and respect, without damaging relationships along the way; this session shows you how. You’ll be given an easy, and fun, framework to keep you professional and focused.

Learning Objectives

  • 10 tips for handling hard conversations so you are prepared, composed and confident
  • How to handle your emotions (and the emotions of the other person)
  • Danger zones to be alert for (don’t fall into these common traps)
  • To initiate conversations in a professional, respectful, and successful manner

12:30 PM-12:45 PM — Break

12:45 PM-1:30 PM — Learning Lounge


Reconnecting in a Hybrid Environment

Leveling Up Your Interviewing Skills

Supporting Diversity & Inclusion as a Leadership Partner

Trading Secrets to Increase Your Visibility & Establish Value

Project Management Pro Tips

Trading Tech Hacks

1:30 PM-2:45 PM


Anne Truger

The Invisible Google: Tips and Tricks for using Google Tools more Efficiently

Did you know there are hidden features and not so hidden features to be found in Google Workspace? (Formerly known as G Suite) They aren’t really hidden; you just don’t know where they are! Let’s discover, explore and have some fun while investigating these tips and tricks that will support our use of Google Workspace. This session will focus on Docs, Drive, Sheets, Slides, Keep and Chrome. Attendees should already know the basics and be working in Google Workspace. (This is not a tutorial on or introduction to how to use these tools)

Participants will:

  • Absorb a fast-paced tour of tips and tricks in the Google universe
  • Explore keyboard commands and hidden settings
  • Walk away with videos to support each tip


Lisa Olsen, Co-owner/Professional Development Specialist, Admin to Admin Lisa Olsen, Co-owner/Professional Development Specialist, Admin to Admin

Communicating Authentically for Greater Impact

Authentic communication is more art than skill. What we say, how we say it, when we say it and to whom we say it are essential and critical components for practicing authentic communication. Authenticity doesn’t mean saying what you think at all costs. Surprisingly, the foundation of authentic communication involves understanding and identifying with the receiver first. To build credibility and influential impact, it’s important to commit to taking responsibility for your communication from a growth-oriented perspective. Discover your barriers to authentic communication and how they can sabotage your credibility. Learn how to develop communication context awareness and what becoming a relationship engineer has to do with authentic communication.

Learning Objectives

  • Identify the elements of authentic communication, the four characteristics of an authentic communicator and the value of the “audience-centric approach”
  • Master the 5 rules for building communication alignment with your manager
  • Know how to practice authentic communication whether you are an extrovert or introvert

Task & Project Management

Shelagh Donnelly, Founder,

Bending The Perfectionist Curve: Resilience As a Better Approach to High Performance

Has anyone called you a perfectionist, or gently hinted at such tendencies? It may be a subtle suggestion that there are more efficient or effective ways to approach tasks. If so, consider whether you’re investing your energies in the best manner. As with many who are invested in high performance, Shelagh wore the “perfectionist” label as a badge of honor. Over time she found a more effective and less taxing way to approach both performance and her career. When it comes to performance and career, resilience is frequently a better focus and less stressful path. Assistants who are seeking both strong performance outcomes and career satisfaction will get strategies and techniques to become more resilient and to help bend the curve when it comes to perfectionist tendencies.

Learning Objectives

  • The quest for perfection, and the Ps and Qs associated with perfectionism
  • How nurturing your resilience can drive performance and outcomes
  • The surprising significance of networking to your professional growth and resilience

2:45 PM-3:00 PM — Break

3:00 PM-4:15 PM


Corinne Hoisington, Professor of Information Systems Technology, Central Virginia Community College

OneNote Masters

Join a Master Innovative Microsoft Trainer and College Professor to earn your OneNote Microsoft Badge learning dozens of time-saving secrets, tips, and tricks to become a OneNote power user. You’ll gain confidence navigating the OneNote interface, mastering drawing tools, adding screen clips, and more. See how to connect your Outlook meetings with OneNote to take notes and share action items. Get organized and more productive from home and from the office allowing us to dive deeper into the ever-changing world of technology and enable us to work smarter.

Learning Objectives

  • Share Notebooks with Sharepoint Team Sites – When you create a team site, everyone can collaborate using OneNote notebooks.
  • Importing items from the Office Lens app. This app lets you scan documents, posters, business cards, receipts, and handwritten notes and save them to OneNote.
  • Use notes that link to external data sources like Word, Excel, or Outlook


Shelagh Donnelly, Founder,

How to Assert Yourself So People See Your Value

As assistants, we often excel at advocating for others and taking care of colleagues’ needs. Many of us are less comfortable when it comes to asserting ourselves whether speaking up, highlighting our contributions, saying no, or negotiating for ourselves. Congruent, confident body language and executive presence are the foundation of assertiveness and increased recognition. When it comes to effectively articulating our opinions, needs and wants — and the value we add to your organizations — assertive language and advocating for ourselves brings greater clarity and reduces misunderstandings and frustration. Discover key assertiveness tools, how to enhance your visibility, and how to “toot your own horn” without bragging.

Learning Objectives

  • Why and how to assert and even promote yourself
  • Using body language and executive presence to underscore your value
  • How introverts, extroverts and ambiverts (with qualities of both introversion and extroversion) can heighten career satisfaction, performance, and progress

Task & Project Management

Chrissy Scivicque, Career Coach and Corporate Trainer,

Powerful Prioritization Principles

In today’s busy workplace, there’s always too much to do and not enough time. Deciding what must be done first (and what can strategically be delayed) is a difficult, often complex problem that each admin must solve. Mastering the skill of prioritization is one of the most essential parts of successful time management—and yet, so many professionals struggle with it. If determining priorities stresses you out, it’s time to re-evaluate your practices. In this session, you’ll learn the powerful prioritization principles that help make the process less painful and more productive.

Learning Objectives

  • Why most people misunderstand prioritization and the dire consequences they face
  • The number one prioritization rule that ensures you’re in the best possible position, no matter what the outcome
  • Specific considerations and methodologies to help you distinguish “must do” tasks from “nice to do” tasks
  • Strategies to cope when everything is the highest priority
  • How to get the information you need to prioritize effectively

4:15 PM-4:30 PM — Break

4:30 PM-5:45 PM


Curtis Newbold, PhD, Owner, The Visual Communication Guy, and CoDirector, Masters Program for Strategic Communication, Westminster College

Slides that Impress: A Design-thinking Approach to Creating Amazing PowerPoints

Designing beautiful, impactful slide decks is no longer a luxury reserved for trained graphic designers and communication wizards. Professionals in an information-heavy, visually rich era need to know how to effectively match the content of their message with visual displays that stick. To do that you have to move away from a bullet-focused, content-heavy deck to something far more human-friendly and engaging. We’ll walk you through a design-thinking approach to slide deck design, giving you a toolkit for making beautiful and engaging slides.

Learning Objectives

  • How to apply the design-thinking concepts of empathy, definition, ideation, creation, and evaluation to your slide creation
  • How to effectively shape experiences using a presentation audience hierarchy of needs
  • How to integrate design theory into your slides in order to grab attention, evoke appropriate emotion, and build clarity and precision to your key messages


Chrissy Scivicque, Career Coach and Corporate Trainer,

Succession Planning & Legacy Building: Prepare Yourself & Your Company for Your Next Move

As an assistant, you play a critical role in the success of your team and organization. It’s an inconvenient truth that you won’t always be around. One day, in the near or distant future, you will move on. You’ll retire or get promoted or find a new job. Instead of avoiding this inevitability, you can put a plan together now to set your team and organization up for success—and to ensure you leave behind a professional legacy you can be proud of.

Learning Objectives

  • The personal and professional benefits of succession planning and why you should want to participate
  • The steps you can take to help your organization identify the right person to fill your shoes
  • Simple ways to share your knowledge and experience with your successor, even when you’re not there
  • How to prepare the team for your eventual departure and minimize disruption when it happens
  • How to support leaders who are thinking about their own succession planning

Task & Project Management

Lee Silber, Lead Trainer, Creative-Lee Speaking

10 Habits of Super-Efficient People: How to Do (Almost) Everything Faster, Easier, & Better

Since we all get the same amount of time in a day, how is it that some people seem to get so much more done? This session answers that question with a behind-the-scenes look at some of the most productive people of all time and how they did it. We’ll borrow the best ideas, modernize them, and make them work for us — taking a good look at the best technology to save time and increase our efficiency. And, we’ll have fun talking about the best life hacks (shortcuts and time savers) and how to use them at home and work.

Learning Objectives

  • Compare the effectiveness of focus with multitasking and the right approach to take for different types of tasks
  • Get to the root of procrastination and putting tasks off until the last minute; explore how best to overcome those habits so we stop wasting time
  • Examine how simplifying and streamlining not only helps free up time, but also makes getting organized easier, and boosts our performance

5:45 PM-6:00 PM — Closing Remarks

Questions about group options?

Reach out to our Training Resource Advocates today to learn more.

Training Resource Advocates Lisa Dinola and Nicole Baker

Terms & Conditions:

  • Refunds: ASAP does not offer refunds for digital educational offerings but, you will have on-demand access to this event’s sessions for 30 days.
  • Settings: Attendees will need to enable cookies on their browser in order to participate.
  • Data: ASAP will need to share your personal information with our virtual platform vendor(s) in order for you to be able to login and participate in the event.

American Society of Administrative Professionals

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