apm-generic-leaderboard.png

Communication

How often has a person you’re talking with or an audience you’re addressing misinterpret ideas you feel you’ve conveyed in a

Read More

We’ve all worked with and listened to brilliant people. Some were great and some, well,  not so great. The smart and sophisticated as well

Read More

Around the world and through the ages, we’ve told one another stories. We tell them face to face, and around campfires; through pictures drawn

Read More

Your hand and facial gestures and the way you sit, stand and make eye contact say more about you at any given time than the words you speak. In fact,

Read More

Non-verbal communication (NVC) has been studied in academia since the 1950’s.  A pioneering study at UCLA indicated that up to

Read More

Communication is at the heart of everything we do each day, whether at home, work or play. It involves talking and listening – actively

Read More

As administrative assistants and leaders, your daily job responsibilities go far beyond computer know-how and scheduling meetings. You’re the

Read More

Conflict can make us feel powerless, demoralized, hurt, resentful, frightened—even humiliated. It can reduce morale, performance and

Read More

Would you rather listen to dry statistics or to a story? As an assistant, you have probably helped put together many important presentations over the

Read More
  • Own your mistake. Acknowledge your misstep to all those affected—be it one or two coworkers, your boss or your entire team. Taking
Read More

American Society of Administrative Professionals

Producer of the