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Communication

Communication is at the heart of everything we do each day, whether at home, work or play. It involves talking and listening – actively

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As administrative assistants and leaders, your daily job responsibilities go far beyond computer know-how and scheduling meetings. You’re the

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Conflict can make us feel powerless, demoralized, hurt, resentful, frightened—even humiliated. It can reduce morale, performance and

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Would you rather listen to dry statistics or to a story? As an assistant, you have probably helped put together many important presentations over the

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  • Own your mistake. Acknowledge your misstep to all those affected—be it one or two coworkers, your boss or your entire team. Taking
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Have you ever avoided a boss, a co-worker or a subordinate because of an argument, a series of miscommunications or even general, mutual dislike?
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Just sign up for the site then search for your name. Within a couple of minutes, Crystal will share insights about what your online persona reveals

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The Silent Generation—Born between 1925 and 1945
The values of these loyal, dedicated employees were shaped by the Great Depression and World War

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Likeable people:

  • Are genuinely glad to see you. They smile, look you in the eyes, and mirror your actions. That is, they laugh when you laugh,
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It’s a fact: More people leave jobs because they feel unappreciated than they do to seek better pay. Yet two simple words—“Thank You”—have

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American Society of Administrative Professionals

Producer of the