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Communication

As administrative assistants and leaders, your daily job responsibilities go far beyond computer know-how and scheduling meetings. You’re the

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Conflict can make us feel powerless, demoralized, hurt, resentful, frightened—even humiliated. It can reduce morale, performance and productivity.… Read More
Would you rather listen to dry statistics or to a story? As an assistant, you have probably helped put together many important presentations over the… Read More
Own your mistake. Acknowledge your misstep to all those affected—be it one or two coworkers, your boss or your entire team. Taking responsibility… Read More
Have you ever avoided a boss, a co-worker or a subordinate because of an argument, a series of miscommunications or even general, mutual dislike?… Read More

You could spend hours analyzing your strengths and weaknesses – or use a tool to do it within minutes. Crystal (crystalknows.com) can

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The Silent Generation—Born between 1925 and 1945 The values of these loyal, dedicated employees were shaped by the Great Depression and World War… Read More
Likeable people: Are genuinely glad to see you. They smile, look you in the eyes, and mirror your actions. That is, they laugh when you laugh, frown… Read More

It’s a fact: More people leave jobs because they feel unappreciated than they do to seek better pay. Yet two simple words—“Thank You”—have

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Monitoring their negative self-talk. They pay close attention to their inner dialog in order to recognize negative thoughts more quickly. They notice… Read More

American Society of Administrative Professionals

Producer of

APCEA Summit  EA Ignite