Likeable people: Are genuinely glad to see you. They smile, look you in the eyes, and mirror your actions. That is, they laugh when you laugh, frown… Read More

It’s a fact: More people leave jobs because they feel unappreciated than they do to seek better pay. Yet two simple words—“Thank You”—have

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Monitoring their negative self-talk. They pay close attention to their inner dialog in order to recognize negative thoughts more quickly. They notice… Read More

Sadly, office gossip is difficult to avoid. And while gossip about the latest buzz-worthy movies and their stars can foster camaraderie, spiteful

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Let’s face it, most of us dread having that difficult conversation. Whether it be delivering bad news to a co-worker, discussing a delicate topic… Read More

Workplace conflict is a fact of life, one most of us equate with nasty, unsolvable problems. But although conflicts feel painful, resolving them most

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American Society of Administrative Professionals

Producer of

APCEA Summit  EA Ignite