Some Surprising Facts about Soft Skills

Attendees at the September 2016 Administrative Professionals Conference focused on the following soft skills: listening, collaboration, body language, and critical and crucial conversations. Here are some important takeaways to help you improve each of these crucial skills. ListeningWhen someone else is speaking, most of us are thinking about our response. But formulating a reply is guaranteed to take our attention away from what's being said. Instead, imagine you'll need to convey this…