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Assertive Communications: The Language of Leadership

September 5, 2019

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We’ve all experienced a conversation we’ve had with a co-worker, a boss or client that simply didn’t go well. We knew the message we wanted to convey and the outcome we hoped to get to, but because we didn’t communicate it effectively, we sent a mixed message that ultimately led to confusion, frustration or conflict. Our communication style lacked assertivenes. If we had communicated in a more assertive manner, the result would have likely been quite different. Our self-esteem can impact the…

American Society of Administrative Professionals

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