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PACE Certification

Frequently Asked Questions

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Getting Started

Can you help me with getting approval?
Of course! Simply download our approval letter template here.

How do I access the Certification materials?
The Certification Account system is cloud based. You do not need to purchase or install any additional software to study and take the Exam. We do recommend using the most up-to-date versions of the following web browsers: Safari, Firefox, Chrome, and Internet Explorer.
Already enrolled? Click here to access your Certification account.

What if my Username and Password does not work?
Please contact Customer Service at or 1-888-960-ASAP for assistance with your Certification Profile or Account.

Can I purchase a printed version of the PACE Certification Study Guide?
A printed version of the Study Guide is available upon request for an additional $75.00 fee. Please contact Customer Service at or 1-888-960-ASAP to request and purchase a printed copy.

Are there any other courses or materials I need to purchase to study or take the Exam?
No, there are no other required materials outside of the Study Guide to take the Exam. The cost is $375 and includes access to the Study Guide, training videos, and the Exam.

Is the PACE Certification recognized by an independent body?
Yes, ASAP’s PACE Certification is a proud member of the Institute for Credentialing Excellence (ICE).

NOTE: Important emails regarding the management of your PACE enrollment may come from LITMOS, our certification management platform. Please be sure to add to your contact book to avoid these messages from entering your spamfolder.

Questions? Contact Customer Service at or 1-888-960-ASAP.

Payment Information

Do you offer Team or Group pricing discounts?
Yes! Attractive pricing discounts are available for you and your team. Contact Customer Service at 1-888-960-ASAP or

Can I pay via check for the PACE Certification program?
Please make checks payable to ASAP Mailing address:

Diversified Communications
121 Free Street
Portland, ME 04101

I do not live or work in the United States, is there an easy way for me to pay with a non-US currency?
Yes! The easiest (and most secure) way to pay is with a credit card. Currency and exchange rates will be handled automatically. Another option is to pay via Wire Transfer.

• Contact Customer Service at 1-888-960-ASAP or for our wire transfer banking information.
• Contact your local bank for wire transfer instructions.



Study and Exam Materials

How long do I have access to the materials?
Your PACE Certification materials will be accessible for reference as long as your enrollment stays current.

Am I able to study on a tablet computer?
Yes, you can access the study materials on any device and there is no special software needed.

What if I need to stop while viewing a video or reviewing a module?
When you return, you will be taken to the place you stopped. You will not have to scroll through to get back to your stopping point.

What can I expect when I take the Exam?
The Exam consists of 120 questions and is available online through your Certification Account. We estimate that it will take you approximately 90 minutes to complete.

What happens when I begin the Exam? Can I start and stop it?
No, once you begin the Exam, the timer will continue. You cannot stop it on your own. You must complete the Exam in one sitting. We estimate it will take approximately six to nine months to fully review the Study Guide, view the training videos, and take the exam. PACE offers you a flexible timeline and process so that you can earn your Certification at your pace, on your own time schedule. The availability of the Study Guide online and on-demand training videos make that possible. You have up to 1 year after your enrollment date to take the Exam.

What grade do I need to pass the Exam?
You must earn a passing grade of 80% or better to complete the Exam and earn your PACE.

What happens once I pass the Exam?
Congratulations are in order! You will receive a link to download your certificate and can proudly place the PACE designation after your signature.

What If I don’t pass the Exam?
You can take the Exam up to three (3) times, without re-enrolling. The Exam will be automatically graded and you will receive notification immediately.


Maintaining Your Certification 

Once I pass the exam, how do I display my PACE credentials in my Signature?
"Mary Smith, PACE"

How do I maintain my Certification?
Without re-enrolling or re-taking an Exam, you will need to earn a minimum of 2.4 ( 24 hours) Continuing Education Units (CEUs) every two years that indicate you have kept current by completing training or educational programs.

What are the requirements for CEUs?
Training topics must be directly related to skills and knowledge for Administrative Professionals. One hour of training is the equivalent of .1 Continuing Education Credits. Training courses must offer a minimum of 60 minutes of education. Credits are only given for a complete 60 minutes--partial hours do not count. Documentation of successful completion must be submitted including topics, brief description of the content, duration of the training, and provider/instructor or training provider information.

Click here to download PACE recertification materials

What are some ways to earn CEUs?
 Attending sessions at the Administrative Professionals Conference.
 Training from a local provider or through your company or another training resource.
**Restrictions may apply – contact Customer Service for more details.
✓ Participating in ASAP 'Learn It Live!' or 'Learn It On-Demand!' webinars.


Questions? Contact Customer Service at or 1-888-960-ASAP.