Automation and artificial intelligence (AI) are transforming administrative workflows, and mastering the latest tools is essential in a rapidly evolving and competitive business climate.
In this certificate course, the team at Knack Training will illustrate how administrative professionals can leverage various types of automation and AI to simplify everyday processes, including the AI helper known as Microsoft Copilot. This is perhaps the most critical set of skills to take into the next years of your career.
Effective communication, whether through emails, phone calls, chats, or other live interactions, can be difficult to master when considering the speed and volume of the modern workplace. To successfully handle the information coming across your desk each day, leverage automations and AI to simplify and systematize your work.
In this session, you will learn how to:
Bonus Resource: Modern Communication Tools and Skills in Microsoft 365
The flow of files through an office and out to external parties can be complex and tiresome to track. Whether through internal approval processes or the management of external vendors and clients, administrative professionals today would be well-served to add automation tools to their personal skill set. In this session, we’ll discuss some very useful tools for everyday scenarios.
In this session, you will learn how to:
Bonus Resources: Microsoft 365: Collaboration; Leveraging Microsoft 365 Copilot; and Power Automate: Workflow Automation in Microsoft 365
With so many meetings now held virtually, there are more opportunities to leverage software tools that enhance the success of online meetings. From scheduling and sharing information before the meeting to leading it effectively and following up on action items, automations and integrations can enhance the entire meeting process—making it smoother, more engaging, and less frustrating for administrative professionals.
In this session, you will learn about:
Bonus Resources: Microsoft Teams: Collaboration; Introduction to Microsoft Loop
Each day, administrative professionals create, edit, and manage files, follow up on critical tasks, and gather information from across their organization—and sometimes beyond. All of these processes can be significantly enhanced with automation tools such as macros, scripts, flows, and AI-powered solutions like Microsoft Copilot. In this final session, participants will discover how to boost productivity in file creation, task management, and information collection.
In this session, you will learn how to:
Bonus Resource: Microsoft Planner
Neil Malek is President at Knack Training, a Microsoft Certified Trainer, Adobe Certified Instructor, and CompTIA Certified Technical Trainer with over 20 years of instructional experience. He has been consulting with Fortune 500 clients on Microsoft Office, Microsoft 365, and the Power Platform since their inception. He has a lighthearted and dynamic speaking style, and a deep mastery of the topics covered.
Webinars and courses require membership to attend. Some webinars are available to all members, including free. Certain webinars are exclusive to Professional & Premium Members (starting at $199/year). Courses are included with Premium Membership ($695/year) or can be purchased separately. Learn more about the differences between webinars and courses here, or visit our Resources page for a comprehensive list of training opportunities.
Live sessions: You’ll receive a confirmation email from ON24 and My Webinars will have a direct link to join as well.
On-demand: The post-checkout screen, your order confirmation email, and My Webinars will have links to the on-demand materials.
Yes! Both the recording and certificate can be found under My Webinars. For live sessions, please wait 1 to 3 business days after the live session for these materials to be uploaded (you’ll receive them via email as well). If you can’t attend the live session, you will still have access to recording.