Do you want to go beyond just supporting your team? Being accepted as a leader, influencing your peers without formal authority, building trust and credibility with your boss are all critical to getting results as a team. How can you identify what motivates you to perform to your best and highest? Support your team and lead your team by confronting the fears that hold you back.

In this dynamic, live webinar, get valuable tips and insights and build the skills you need to perform as a leader, advisor, and mentor. Popular APC and EA Summit trainer Peggy Vasquez will walk you through the differences between each role and how to do each successfully. She will show you how to give and receive feedback, develop your team members, and identify and grow your successor so that you can move on to your next career-building challenge.

We’ve talked to thousands of administrative professionals whose number one concern is how to get their ideas heard and implemented. It isn’t about having positional power; it’s about presenting your ideas in such a way that others willingly follow your lead. Learn how to cut through barriers so that others give you the cooperation, time, resources or support you need. Communicate so that others listen; use four listening steps that encourage others to listen to you. Check yourself against the 11 toxic communication traps that diminish your ability to persuade. We’ll explore what role honesty and trust play in becoming more influential, how to communication using “executive style” techniques, and the greatest strategic tool in your arsenal: non-defensive communication.

Tired of searching everywhere for related documents, e-mail messages, spreadsheets, and presentations? Trying to find one tool that everyone can use to collaborate on a project? Learn about the new tool that’s now free from Microsoft and compatible with just about every device on the planet. Even if you’re already familiar with OneNote, this webinar will help you to up your game with tips and tools to really make your notebooks do the heavy lifting.

When you support executives, you are likely to receive lots of PowerPoint presentations that are “stitched” together by various departments.  As long as they jam all the content in, they think they are done.  We know better! To make the content presentable to the board or others in your organization, you have to a lot of “fixing” first.

Microsoft Office suite is the primary technology tool for most administrative professionals and executive assistants. It is one of your core competencies. Whether you've already moved to Office 2013, are scheduled to, or just want to be ready to migrate, this webinar (conducted by one of our favorite tech trainers) will save you time, illuminate new features, and jumpstart your Office proficiency! 

As a professional, you know how to create emails and calendar entries. So why is your inbox still brimming with a blizzard of emails? Let's connect the dots with your current Outlook skills in order to create a system that many Fortune 500 companies are now using. They have become 38% more efficient and over 42% more productive by utilizing this very simple 3-step system.

Make your job easier and boost your productivity when editing, formatting and managing proposals, business plans, legal documents, handbooks, and more! Save hours of time and enhance the look of your documents using Styles, Themes and Style Sets in Microsoft Word!

Learn how to apply and modify them, the benefits of using Styles, and how you can create or customize your materials. Not only will your materials stand out, but you'll be formatting even the most complex materials in minutes!

Do you ever feel overwhelmed by email? Do you struggle to get through all of your messages so you can focus on other priorities? Have you ever missed time-critical email that got lost in the middle of spam and group broadcasts? Learn tips and strategies in Microsoft Outlook to organize and prioritize your messages, quickly search and navigate through Outlook, create tasks and appointments from email messages, and save time and effort.

Of course you know Microsoft Office, but how many times have you wondered, “Is there an easier way to do that?” As busy as you are, it’s hard to take the time in the moment to check out your theory that there must be a better way! In this lively 60 minute webinar, you will get the answer to many of those queries covering Microsoft Outlook, Word, Excel, PowerPoint, even OneNote! Melissa will present 10 hacks that will have you wondering why you’ve been doing things the long way.

Back by popular demand and updated for 2017! Dive into new strategies and must-know tips that are guaranteed to make your minute-taking job easier! Have you ever been called into your Manager’s office last minute to take notes, but there was no agenda and you weren’t sure what you needed to record? How can you keep your boss on track without interrupting a meeting?

In today’s busy workplace, many Administrative Professionals feel a constant lack of control. With so much happening at any given time, they simply react to their circumstances in the moment, trying to keep everyone happy without falling too far behind. They don’t have the time and necessary tools to anticipate needs, plan and prepare for the future, and prevent foreseeable issues from popping up. Instead, they’re trapped in a state of reactivity—constantly playing catch up but never getting ahead.

Do you feel constantly "snowed under" as a result of too much to do and not enough time to do it? Are shifting priorities making you crazy? You can go from overwhelmed to in control! Get the tools that you need to successfully manage the workload avalanche you experience every day.

Are you managing multiple important assignments, tight time lines, and resources that seem to grow scarcer every day? Your title may say something else, but your role is Project Manager. Rather than face an endless “To-Do” list, learn how to leverage Microsoft Office and other applications as project management tools. Get a handle on the principles of project management, and techniques for planning, managing time, coordinating the efforts of others, and juggling resources to get the job done.