A Deeper Intelligence: Practicing Responsible Emotional Behavior at Work | Product


Emotional Intelligence (EI or EQ) has often been cited as being “more critical to personal and professional success than intelligence itself (IQ).”  This is especially true for those in the administrative field! Admins who have high levels of emotional intelligence are both self-aware and socially aware, and they have the ability to effectively manage themselves as well as their relationships. In the workplace, these skills will help you thrive, while those who lack EQ will continuously struggle. Here’s the good news: Emotional Intelligence can be learned through awareness of existing patterns, identification of new ones, and conscious repeated practice.

In this session, you will learn:

  • The 4 essential components of Emotional Intelligence and why these skills are critical to workplace success
  • Examples of poor EQ and the hidden career consequences
  • How Emotional Intelligence drives many of our daily work behaviors including stress management, decision-making, change management, attitude and more 
  • Simple, real-world strategies to help you relearn emotional patterns and break bad habits of the past

American Society of Administrative Professionals

Producer of

APC  EA Ignite