Emotional Intelligence (EI or EQ) has often been cited as being “more critical to personal and professional success than intelligence itself (IQ).” This is especially true for those in the administrative field! Admins who have high levels of emotional intelligence are both self-aware and socially aware, and they have the ability to effectively manage themselves as well as their relationships. In the workplace, these skills will help you thrive, while those who lack EQ will continuously struggle. Here’s the good news: Emotional Intelligence can be learned through awareness of existing patterns, identification of new ones, and conscious repeated practice.
In this session, you will learn: