Mark Twain once wrote in a letter, “The difference between the almost right word and the right word is really a large matter—it’s the difference between the lightning bug and the lightning.” He was right. It can be hard to find just the right words under ordinary circumstances; under extraordinary circumstances it’s even harder. We’ve all said the wrong thing on occasion and soon realized it could have been said more tactfully, but it’s like trying to un-ring a bell.

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As the role of the administrative professional continues to evolve, many admins and assistants have been asked to take on management duties and responsibilities.  If that describes your role, this webinar will help you achieve results with people and projects, making both you and your boss look good. Learn how to communicate clearly in person and writing, how to handle difficult people, and how to apply emotional intelligence in your daily interactions.  Get techniques for taking control of your daily schedule; planning and leading meetings, and managing projects effectively from start to finish.

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Have you met people who are consistently able to get what they want when others can’t? Communication is a powerful art form that can help you deal with anyone and lead you to the type of long-term career success that you desire. Improve your visibility, credibility, and reputation. Use these proven techniques to immediately boost your rapport and influence -- and make yourself an indispensable assistant!

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Whether you’re creating a PowerPoint presentation from scratch or trying to bring an old one to life, these tips and tricks will have you doing it faster and better than ever. Did you know that when it comes to PowerPoint, Microsoft Word® is actually your best friend? Did you know how to make your humdrum, bulleted lists into dynamic diagrams? You will, after this webinar!

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Creating an engaging presentation full of dense information can be challenging. Successful presentations should deliver critical information in a natural yet engaging way. Adding navigation links, interesting transitions and animation schemes, and segmenting the presentation into logical chunks make the presentation compelling for the audience, while keeping it easy for the presenter to deliver. Join Neil Malek as he shares his favorite methods and tools for building compelling presentations. Putting your new skills to work will not only save your audience time, but keep endless follow-up emails at bay!

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There is nothing about planning a meeting or event – from selecting destinations and venues, comprehending contract language, taking care in the food that is served, to preparing to "house in place" during a disaster – that is not risky business. At meetings, the unimaginable (tornadoes, food poisoning, illness, or death) and "paper cuts" (lost shipments, speaker cancellations, running out of food) happen. Yet planners and their venue and vendor partners are unprepared for emergencies and simple contingencies. What are we waiting for? Why do we continue to believe that "it" won’t happen to our meeting at "that" facility? What keeps us from preparing for contingencies? As "Katrina General", Lt. Gen. Russel Honoré (US Army ret.) said: "We must create a culture of preparedness."

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Join Colette Carlson for her 'Learn It On-Demand!' Webinar: The Language of Leadership - How to Influence Others to Drive Results. As an Administrative Professional, you are consistently being asked to perform more managerial responsibilities. This is why it is critical that you learn how to lead, influence, and gain the respect of both your peers and supervisors in order to get buy-in for your plans and projects.

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Research continues to reveal that top-notch communication skills are an absolute must if you want to get ahead in your career and in life. In this seminar, you’ll learn practical steps for how to be seen as a highly credible and confident communicator who commands attention and gets the message across. Learn practical and proven techniques and skills for making the best impression the first time. You’ll be armed with the tools and techniques you need to be a more motivating, more persuasive and more effective professional.

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Emotional Intelligence (EI) impacts every conversation and the outcome you achieve as an Administrative Professional. EI surpasses IQ and is the critical factor to achieve outrageous success. In fact, research shows that 90% of top performers are also high in EI compared to only 20% of bottom performers. As a result, admins who can think about emotions accurately and clearly have a competitive advantage in dealing with the resulting pressures, stress, and conflict the ever-changing, demanding workplace brings. Gain the necessary understanding and awareness required to leverage the four core skills that separate average performers from superstars.

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Do you want to go beyond just supporting your team? Being accepted as a leader, influencing your peers without formal authority, building trust and credibility with your boss are all critical to getting results as a team. How can you identify what motivates you to perform to your best and highest? Support your team and lead your team by confronting the fears that hold you back.

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