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The Global Skills Matrix – Find Your Level

November 17, 2021

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The World Administrators Alliance have launched the Global Skills Matrix.

It’s not every day that we can claim to have created that something is life-changing. But at the WA-Alliance, we believe that this global framework will impact the professional lives of thousands of administrative professionals around the world.

The Global Skills Matrix was created at the WA-Summit after a survey was done of over 3000 Assistants from around the globe. We asked questions like “What could we do to professionalize the profession?” The results were very surprising.

First of all, there are more than 160 different job titles for what we do. No wonder the role is often misunderstood. Furthermore, a staggering 73% felt that their organizations did not understand the role or the potential impact of utilizing them properly. 60% said that they felt there was little or no opportunity for career progression within their organization. 58% of the survey respondents said that they felt underutilized, which may come as a shock to many companies.

Clearly, change and clarity were needed.

The WA-Summit Task Force took that huge amount of data, with hundreds of skills and tasks and distilled them into a manageable form, producing a Matrix that made sense and that everybody can understand. 

The Global Skills Matrix is a framework that, irrespective of country, identifies five levels of work for a given role and shows career progression opportunities to realize the potential to an organization of an effective Assistant.

A new website www.globalskillsmatrix.com contains everything you need to know about this global framework. You can download the full report containing the Matrix, and the Executive Summary. You can also find other free resources, including instructions on how to use the report, a press release for you to share with the local media in your country, open letters to HR professionals and recruiters, explaining why the Matrix has the potential to revolutionize and empower career opportunities for Assistants in all sectors and a scripted PowerPoint presentation that will help you to spread the word and to start those conversations.

The WA-Alliance is offering free 45-minute webinars, given by Helen Monument and WA-Alliance Ambassador Lucy Brazier, OBE, who gives an introduction to the Global Skills Matrix and will answer any questions you may have, and well as explaining what you can do to introduce this tool in your organization and why there has never been a more important time for your business leaders to utilize their administrators to their full potential. Covid-19 has increased the need for management to be more agile and operate at maximum capacity. An organization needs to ensure the ROI on their executives’ salaries is maximized. A career Assistant with clear goals and objectives, combined with opportunities for personal development and career progression is a key component for achieving this. We are already receiving endorsements from recruiters and HR companies across the world who see the Global Skills Matrix as a game-changer for our profession.

We are encouraging ASAP members to download the report and use the resources we provide to find their own level and join our global conversation. The website also gives you a set of graphics that you can download and use on your own social media channels to raise awareness and spread the word about the Global Skills Matrix.

Wherever you are in the world, you can find your own level in the Matrix, you can plan your own career path, and ask for the training that you need to fill any gaps in your skills that will prepare you for the next step.

Please join us in helping to change the lives of Assistants around the world.

Helen Monument is the Chair of the WA-Alliance. Contact Helen to find out how you can become an IMA Ambassador for the Global Skills Matrix or to request a free 45-minute webinar for your organization or network.

American Society of Administrative Professionals

Producer of

APCEA Summit  EA Ignite