An Admin’s Guide to Management-level Communication Skills
March 9, 2017 | (Recorded)
We are all called on to manage projects and teams, regardless of title or job description. The first and best step to managing is understanding how you and others communicate! To be an effective leader, you must develop the skill of altering your behavior and communication to fit the team rather than expecting the team to mold to you. In this webinar, Christy Crump will take you through the three critical skills we need to effectively lead: understanding, communication, and influencing.
Jump-start your communication skills by learning how to:
- Identify your communication strengths and overcome your weaknesses
- Easily work with different learning and communication styles
- Use key listening and speaking skills for improved understanding
- Master the most difficult of conversations
- Harness your influence to help others succeed
Bonus Handout: 10 Keys to Confidently Leading a Team
Hot Tip: Ask yourself this question before you act; "What would I think of this, if I exchanged places with the other person?" (David J. Swartz, The Magic of Thinking Big) When we take time to think about how an idea, instruction, or change will be received, we can develop a method for communicating and appropriately responding to the reaction in a professional and productive manner.
About Christy Crump: As president of the Florida Federation of Business & Professional Women and one of "Tallahassee's 25 Women You Need to Know", Christy continues to share her extensive knowledge of training, curriculum development, and networking! Her background includes 20 years in high-level administrative positions and five years as founder and President of Crump & Associates, a training and professional development company with a client list including Fortune 500 companies.