Confronting a difficult situation in the workplace is no easy task. It's uncomfortable and stressful. But when we avoid speaking up, the issue is unlikely to be resolved and often gets worse. The good news is that when you know what to say and how to say it, you can effectively engage in
Get strategies to:
* Clearly communicate the facts of the situation and the impact, focusing on the behavior rather than on the person.
* Encourage the other person to express thoughts and feelings, while effectively managing your own emotions.
* Share tough messages in a way that maximizes candor and minimizes defensiveness, using a six-step process.
Speaker: Tracy Butz, Speaker, Author & Owner, Think Impact Solutions
Tracy Butz is a captivating and dynamic speaker, author, and consultant, inspiring others to "Become an Architect for Your Life." With over 17 years of experience actively engaging groups of all sizes, Tracy brings her passion and authenticity when partnering with her clients such as the US Army, McCain Foods Ltd, and Kimberly-Clark Corporation, to name a few. Tracy's programs include powerful tools and strategies for today's world, focusing on overcoming obstacles, enhancing productivity, decreasing stress, rediscovering happiness, and revitalizing our appreciation for life and work.
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