Critical Thinking and Problem Solving Tools for Success


On-Demand Webinar | (Recorded)
0.1 CEU
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The role of administrative professional continues to be redefined. Managers expect their assistants to foresee potential problems and challenges, and provide solutions and strategies. This webinar will help build and expand your decision-making and problem solving skills. The result is you will gain credibility as a results-oriented partner at work. Learn techniques for breaking down and analyzing a problem, objective, or situation, in order to create an effective response strategy. Explore the role of both logic and creativity in decision-making, and recognize how your own bias and assumptions can limit your thinking.  You'll discover easy-to-learn techniques enabling you to make high-impact decisions that are smart, timely and effective.

Here’s what you’ll learn:

  • How to Identify different types of thinking and when to use each
  • When and how to use critical thinking tools to effectively solve problems
  • The right/smart questions to ask, to get the right answers, to set the direction and get results

Biography: Marilyn Debora achieves success with sustainable results in the organizational development, employee development, customer service and project management fields. Her out of the box approach with standard methodologies, along with her highly interactive style, engages her clients in acquiring new skills and determination, empowering them to succeed in our dynamic world. Marilyn has a strong background with different sized organizations in the public, private, and not-for-profit sectors.   She has a solid understanding of the needs of individuals who are in transition, as well as those on a continuous learning path. Her diverse background provides a clear understanding of the demands and commitment required in the constantly changing workplace.

Bonus Handout: Critical Thinking and Problem Solving Tips and Templates

Hot Tip: Everyday we are faced with problems and challenging situations. A quick way to break through the stress of making the right choices is to ask the right questions to get to the route cause of the situation and get effective and efficient resolution. Start by: (a) Turning statements into questions to encourage ideas. (2) Using open-ended questions to uncover ideas, these include the “what” and “how” questions. (3) Beware of “why” questions, they often come across as judgmental.


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October 26, 2015

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American Society of Administrative Professionals

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