Dealing Gracefully with Miscommunication and Difficult Conversations
Tuesday, February 27, 2018 | 1:00pm - 2:15pm Eastern Time
Trainer: Sandy Geroux, M.S, Founder/CEO, WOWplace International, LLC
The way you handle yourself under duress says a lot about your emotional intelligence, communication skills, and confidence. Some conversations are ordinary and benign, while others have the potential to become confrontational, explosive and even dangerous to your career success or emotional health. Workplace miscommunication costs millions of dollars in lost productivity, errors and corrective actions. But with proactive thinking, proper positioning and good judgment, your conversations and communications have the capacity to build and strengthen your credibility, effectiveness and career.
Explore tips and techniques for timing, holding, and following up on difficult conversations. Learn Sandy’s principles for ensuring communications are clear and succinct to help avoid creating future difficult conversations.
Following this program, participants will:
- Identify and analyze the risks and desired outcomes for any conversation.
- Use a powerful step-by-step process for effectively deciding when, where, why and how to hold a difficult conversation.
- Utilize effective techniques for managing their emotions.
- Employ simple guidelines for avoiding the conflict and confusion that arises from unclear messages.
Bonus Handout: Dealing Gracefully with Miscommunication and Difficult Conversations: Step-by-Step Guide & Checklist
Hot Tip: Ask permission to offer “constructive” comments that may be unwelcome or perceived as insulting. Ask: “May I make an observation? or “Have you found an easier way?” This allows them to share their reasoning while also feeling respected.
Continuing Education Credits: This session is eligible for .1 CEU (one credit hour).