Dealing with Emotionally-Charged Situations at Work

Develop your ability to recognize and deal with the effects of personal emotions - yours and theirs - so that you can manage yourself and your responses with a higher level of professionalism and composure. Join Lorinda Lewis for this On-Demand Webinar to learn:

• Four steps to dealing with emotionally-charged conversations
• How to use EQ to cope with toxic communication
• 5 ways to start a potentially sensitive conversation
• 6 steps for redirecting conversations that are getting off track

Speaker: Lorinda Lewis, President, Corporate Training and Consulting
Lorinda Lewis loves to facilitate learning and “to challenge thinking so that learning happens”. She has been an on-site business trainer and facilitator for over 18 years, with considerable experience in business communication, management and leadership skills. Lorinda honed her skills with a career in sales, management, and training with General Mills.

ASAP Webinars count for valuable Certificate credits!

Group rates available. Contact us at [email protected] for more details.