Dealing with Emotionally-Charged Situations at Work


On-Demand Webinar | (Recorded)
0.1 CEU
Member Price:
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Develop your ability to recognize and deal with the effects of personal emotions - yours and theirs - so that you can manage yourself and your responses with a higher level of professionalism and composure. Join Lorinda Lewis for this On-Demand Webinar to learn:

  • Four steps to dealing with emotionally-charged conversations
  • How to use EQ to cope with toxic communication
  • 5 ways to start a potentially sensitive conversation
  • 6 steps for redirecting conversations that are getting off track

Speaker: Lorinda Lewis, President, Corporate Training and Consulting
Lorinda Lewis loves to facilitate learning and “to challenge thinking so that learning happens”. She has been an on-site business trainer and facilitator for over 18 years, with considerable experience in business communication, management and leadership skills. Lorinda honed her skills with a career in sales, management, and training with General Mills.


ASAP Webinars count for valuable Certificate credits!

Group rates available. Contact us at [email protected] for more details.


November 20, 2013

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American Society of Administrative Professionals

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