Emotional Intelligence (EI) impacts every conversation and
Here’s what you’ll learn:
• Increase your self-awareness…the foundation of all EI
• Maintain emotional control in challenging situations
• Understand what drives others to increase
• Maximize interactions and results through the power of connection
BONUS Handout: Emotional Intelligence: Strategies to Increase Your Four Core Competencies
Hot Tip: Taking responsibility for your feelings is a requirement of EI. This awareness shows up in your communication with others. For example, someone with high EI would take ownership of their feelings by saying, “I feel frustrated!” versus “You are frustrating me!” When you label your feelings, rather than people or situations, you increase the likelihood your message will get heard and acted upon while minimizing conflict.
Colette Carlson, founder of Speak Your Truth, Inc. is a business communication expert, author and humorous keynote speaker who shares the tools, terminology
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