Emotional Intelligence (EI) impacts every conversation and outcome you achieve as an Administrative Professional. EI surpasses IQ and is the critical factor to achieve outrageous success. In fact, research shows that 90% of top performers are also high in EI compared to only 20% of bottom performers. As a result, admins who can think about emotions accurately and clearly have a competitive advantage in dealing with the resulting pressures, stress and conflict the ever-changing, demanding workplace brings. Gain the necessary understanding and awareness required to leverage the four core skills that separate average performers from superstars.
Here’s what you’ll learn:
• Increase your self-awareness…the foundation of all EI
• Maintain emotional control in challenging situations
• Understand what drives others to increase effectiveness
• Maximize interactions and results through the power of connection
BONUS Handout: Emotional Intelligence: Strategies to Increase Your Four Core Competencies
Hot Tip: Taking responsibility for your feelings is a requirement of EI. This awareness shows up in your communication with others. For example, someone with high EI would take ownership of their feelings by saying, “I feel frustrated!” versus “You are frustrating me!” When you label your feelings, rather than people or situations, you increase the likelihood your message will get heard and acted upon while minimizing conflict.
Colette Carlson, founder of Speak Your Truth, Inc. is a business communication expert, author and humorous keynote speaker who shares the tools, terminology and techniques that encourage people to excel. Clients include Boeing, Microsoft, Procter & Gamble and the United States Government. With a masters in Human Behavior and a fascination with communication trends, Colette delivers the latest research letting the facts support the fun. She writes a monthly column, Admin Pro, for Business Management Daily and has been featured in Success and Working Mother magazines. Colette is a Certified Speaking Professional (CSP), a designation held by fewer than 10% of the members belonging to the International Federation for Professional Speakers. To date, one of her favorite audiences is still Administrative Professionals as she understands and appreciates the value you bring to your organization.