How To Communicate With Tact And Diplomacy

Mark Twain once wrote in a letter, “The difference between the almost right word and the right word is really a large matter—it’s the difference between the lightning bug and the lightning.” He was right. It can be hard to find just the right words under ordinary circumstances; under extraordinary circumstances it’s even harder. We’ve all said the wrong thing on occasion and soon realized it could have been said more tactfully, but it’s like trying to un-ring a bell.

The good news is that we have choices when it comes to communicating tactfully and diplomatically, but often the linguistic habits of a lifetime get in the way, and a remark that we think is harmless may trigger a negative reaction in someone. Attend this Webinar and you’ll gain insight into the communication process and get tools that you can put to use immediately to start doing more good than harm when you interact with others in your professional life (and in your personal life, too).

• How one simple word in a question will get you an argument instead of an answer
• Tactful ways to respond to someone who’s attacking you verbally
• How sloppy word choice and tone of voice can undermine your credibility
• When to say “no” and how to do it tactfully

Speaker: Fred Kniggendorf, Ph.D., President, Gravyloaf, LLC
Fred Kniggendorf, Ph.D. is an organizational training and adult education consultant with over thirty years of corporate experience with U.S. Steel, The American Management Association, and most recently as president of Gravyloaf, LLC. He holds degrees in English from Indiana State University, Purdue University, and the University of Kansas. He is a member of Mensa, NAACP, and has been named to International Who's Who of Professionals.

BONUS HANDOUT: Tips for Writing Emails with Tact and Diplomacy 

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