Mark Twain once wrote in a letter, “The difference between the almost right word and the right word is really a large matter—it’s the difference between the lightning bug and the lightning.” He was right. It can be hard to find just the right words under ordinary circumstances; under extraordinary
The good news is that we have choices when it comes to communicating tactfully and diplomatically, but often the linguistic habits of a lifetime get in the way, and a remark that we think is harmless may trigger a negative reaction in someone. Attend this Webinar and you’ll gain insight into the communication process and get tools that you can put to use immediately to start doing more good than harm when you interact with others in your professional life (and in your personal life, too).
Speaker: Fred Kniggendorf, Ph.D., President, Gravyloaf, LLC
Fred Kniggendorf, Ph.D. is an organizational training and adult education consultant with over thirty years of corporate experience with U.S. Steel, The American Management Association, and most recently as president of Gravyloaf, LLC. He holds degrees in English from Indiana State University, Purdue University, and the University of Kansas. He is a member of Mensa, NAACP, and has been named to International Who's Who of Professionals.
BONUS HANDOUT: Tips for Writing Emails with Tact and Diplomacy
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