Navigating Workplace Conflict and Difficult Conversations

Rachel Kuhlen


Admins often encounter unique challenges, including role ambiguity, conflicting or overlapping priorities, clashes in work styles, and constraints due to how their role is perceived. In this webinar, Rachel Kuhlen will address these specific issues and equip administrators with the essential skills to manage such complexities, making it a must-attend event for admins striving for success in their roles.

Key Content:

  • Recognize the Three Underlying Reasons for Conflict
  • Effective Communication Techniques for Resolving Interpersonal Conflicts
  • Navigating Difficult Conversations with Calmness and Curiosity
  • Build a Collaborative and Inclusive Environment

Attendees will learn how to:

  • Establish clear boundaries and expectations
  • Improve communication skills to address interpersonal conflict
  • Effectively advocate for themselves
  • Approach their managers or executives with confidence

Bonus Handout: Navigating Workplace Conflict and Difficult Conversations Workbook

About Rachel Kuhlen: Rachel has 19+ years of experience leading, developing, and coaching global teams in Fortune 500 companies. Since 2015, Rachel has designed, developed, and delivered training that has delivered an ROI exceeding $3B. Through her experience building and executing multiple global leadership academies, keynote speaking, high-profile product launches, and facilitating, Rachel has trained over 60,000 people in person in her tenure. With her focus on leadership and professional development, Rachel builds and delivers content designed to create real, actionable, and immediate behavior change.

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December 12, 2023

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What online training is included with ASAP Membership? 

You must be a Free or Professional Member to attend webinars. Certain webinars are exclusive to Professional Members ($199/year). Courses and workshops are not included with Membership. Learn more about the differences between webinars, courses, and workshops here

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Will I get a recording and certificate? 

Yes! Both the recording and certificate can be found under Order History > Order Details. For live sessions, please wait 1 to 3 business days after the live session for these materials to be uploaded (you’ll receive them via email as well). If you can’t attend the live session, you will still receive the recording.

Read more FAQs here.

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