The Admin's 60 Minute Guide to Essential Management Skills


On-Demand Webinar | (Recorded)
0.1 CEU
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Trainer: Carl Flowers

As the role of the administrative professional continues to evolve, many admins and assistants have been asked to take on management duties and responsibilities.  If that describes your role, this webinar will help you achieve results with people and projects, making both you and your boss look good. Learn how to communicate clearly in person and writing, how to handle difficult people, and how to apply emotional intelligence in your daily interactions.  Get techniques for taking control of your daily schedule; planning and leading meetings, and managing projects effectively from start to finish.

• Three ways that you can positively impact your communication skills  

• Six ways to improve your emails, memos and reports

• Five steps to improve any meeting

• Five “must-do’s” to get more done every day                                

Biography: Carl Flowers has been educating and entertaining audiences for over 35 years traveling across the United States speaking about Finance, Supervision & Leadership, Effective Communications, Project Management, Business Writing, and Emotional Intelligence.  He consistently scores high marks with his corporate clients for his practical and engaging approach to helping people grow.  Carl was a top-rated workshop speaker at the 2015 Administrative Professionals Conference in Dallas.

Bonus Handout: ACT LIKE A MANAGER – Bonus Resources

Hot Tip: Many words are general in meaning and can be interpreted differently by others. To be effective, describe the specific behavior you want:  instead of “as soon as possible” say, “I need this by 3 pm today.”  When asking someone to “be respectful,” say, “please, do not interrupt.”

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March 29, 2016

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