For May 2025, ASAP’s Admin of the Month was Kim Quarterman, Executive Assistant at Crowley in Jacksonville, FL. Read on to discover more about Kim’s career and her advice for fellow admins!
How did you get into the administrative field, and how has your role evolved since you started?
Kim Quarterman: I entered the administrative field driven by a passion for helping others and making a meaningful impact. I saw this career path as an opportunity to provide vital support, ensuring that teams and leaders could operate seamlessly and achieve their goals. My dedication to creating order, solving problems, and fostering collaboration has been at the heart of my journey, shaping my professional growth and fulfillment in the field.
What’s your favorite part of being an administrative professional?
My favorite part of being in the administrative field is the ability to support others by delivering exceptional customer service to both internal and external stakeholders. I take pride in being a dependable resource, always ready to use my expertise and skills to streamline processes, solve challenges, and ensure success. My passion for helping others drives me to go above and beyond, fostering trust and collaboration while creating a positive and seamless experience for everyone I assist. This commitment to service and excellence is the cornerstone of my professional journey.
What project or accomplishment from the past year are you most proud of?
Professionally, I’m most proud of planning and executing Crowley’s first Leadership Forum, which was attended by leadership throughout the company. It was a challenging project that demanded a lot of effort and attention to detail, but the support and collaboration from colleagues across the company made it all possible. The coordination between all involved ensured the event’s success, and I felt a great sense of accomplishment in leading such a complex initiative. This experience reinforced the power of teamwork and showcased my ability to manage intricate logistics while achieving impactful results.
In your opinion, what value do administrative professionals bring to their company?
Administrative professionals exemplify dedication and passion, transforming their roles from mere jobs into meaningful, thriving careers. Their unwavering commitment goes beyond daily tasks; it’s a labor of love. Every day, they make lasting impacts and contribute to the growth and efficiency of their companies.
What’s your biggest source of motivation in your work?
My biggest source of motivation in my work comes from delivering exceptional customer service and witnessing the appreciation and respect of senior leadership and stakeholders. Building and nurturing strong relationships is central to my approach to fostering trust, collaboration, and long-term success. Being respected for my contributions, both within my company and by external partners, fuels my passion for excellence and inspires me to continually grow and exceed expectations.
What would you say is your professional superpower?
My professional superpower lies in my ability to balance the demands of supporting 11 senior leaders—and at one point, even 14. This capacity to manage multiple priorities and personalities highlights my adaptability, organizational expertise, and dedication to excellence. I take immense pride in my ability to maintain efficiency and deliver quality service, regardless of the complexity or scale of the task. Above all, I genuinely love what I do, and that passion fuels my commitment to making a positive impact every day.
More About Kim:
Kim Quarterman is a highly accomplished executive assistant with more than two decades of experience in supporting C-suite executives. Currently serving as the Executive Assistant to the senior leadership team at Crowley, she is celebrated for her adaptability and strategic management of shifting priorities, ensuring operational excellence even in the most challenging situations. Kim holds a bachelor’s degree in business, a General Management Certificate from the University of Phoenix, and is a certified Notary Public in Florida. In her free time, she enjoys playing golf, traveling, reading, journaling, and finding peace and inspiration in nature.
