This webinar includes one live session with Q&A and the on-demand recording; 1 bonus resource; and a certificate.
This session is a continuum of a prior webinar, “Applying Emotional Intelligence in High-Pressure Situations.” Here, we’ll deep into the fourth component of emotional intelligence: relationship management. Participants will explore how trust is built or weakened through the everyday interactions administrative professionals navigate across teams, departments, and leadership levels. They’ll learn how curiosity, communication, and emotional awareness can strengthen relationships, increase influence, and help them navigate the unique position of supporting leaders while working across an organization. Through practical strategies and familiar workplace scenarios, from competing priorities and communication breakdowns to challenging personalities and difficult conversations, attendees will learn to recognize assumptions before they create unnecessary conflict and respond in ways that foster understanding, collaboration, and trust.
Key Takeaways:
- Understand how everyday interactions either strengthen or weaken trust.
- Learn practical strategies for navigating difficult conversations with emotional intelligence.
- Apply relationship management skills to build stronger workplace partnerships and influence.
Bonus Resource: Curious Questions for Stronger Workplace Relationships
