This webinar includes one live session with Q&A and the on-demand recording; 1 bonus resource; and a certificate.
Emotional intelligence (EQ) is one of the most valuable skills for administrative professionals navigating complex relationships and shifting priorities. In this highly interactive session, participants explore the core components of EQ—self-awareness, self-management, social-awareness, and relationship management—and learn how to apply them in daily interactions to communicate with confidence, stay calm under pressure, and build trust across all levels.
Key Takeaways:
- Understand the four core components of emotional intelligence and how they affect communication and performance.
- Practice strategies for managing emotional triggers and responding with professionalism in challenging moments.
- Learn how to apply empathy and emotional awareness to strengthen collaboration and influence at every level.
Level of Difficulty/Prerequisites:
No prior knowledge or specialized training is required to participate in this session. Participants will benefit most from a willingness to reflect on their communication habits and workplace interactions. No software, assessments, or technical tools are needed; attendees can fully engage using the webinar platform.
Bonus Resource: The Calm Under Pressure Playbook – An EQ Quick Reference
