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SEAC References

SEAC References

Read on for the latest tips, tricks, and skills that are most in demand for today's executive assistants and administrative professionals.

SEAC References

In the SEAC certification program, you’ll see numbered citations in the course material, such as (1), (2), etc. Each number corresponds to the sources listed below by module.

We’ve taken extra care to ensure every source is credible and clearly cited, so you can trust the reliability of the information throughout your learning journey. If you’d like to explore any source further, you’ll find full APA-format citations here for your reference.

Module 1 Citations

  1. Sweller, J. (1988). Cognitive load during problem solving: Effects on learning. Cognitive Science, 12(2), 257–285. https://doi.org/10.1016/0364-0213(88)90023-7
  2. LC Global. (2024). Kahneman’s theories and decision-making in organizations. https://www.lc-global.com/change-talk/kahnemans-theories-and-decision-making-in-organizations
  3. Covey, S. R. (1989). The 7 habits of highly effective people: Powerful lessons in personal change. Free Press.
  4. Agile Business Consortium. (n.d.). MoSCoW prioritization. https://www.agilebusiness.org/resource/what-is-moscow-prioritization/
  5. Harvard Professional Development. (2019, August 26). How to improve your emotional intelligence. Harvard DCE. https://professional.dce.harvard.edu/blog/how-to-improve-your-emotional-intelligence/
  6. Goleman, D., & Boyatzis, R. E. (2008, September). Social intelligence and the biology of leadership. Harvard Business Review. https://hbr.org/2008/09/social-intelligence-and-the-biology-of-leadership
  7. Doerr, J. (2018). Measure what matters. Penguin UK.
  8. Zao-Sanders, M. (2018, December 12). How timeboxing works and why it will make you more productive. Harvard Business Review. https://hbr.org/2018/12/how-timeboxing-works-and-why-it-will-make-you-more-productive
  9. Mayer, R. C., Davis, J. H., & Schoorman, F. D. (1995). An integrative model of organizational trust. The Academy of Management Review, 20(3), 709–734. https://doi.org/10.2307/258792
  10. Boyatzis, R. E. (2008). Leadership development from a complexity perspective. Consulting Psychology Journal: Practice and Research, 60(4), 298–313. https://doi.org/10.1037/1065-9293.60.4.298
  11. Sinek, S. (2009). Start with why: How great leaders inspire everyone to take action. Portfolio/Penguin.
  12. Coombs, T. (2014, September 23). Crisis management and communications (updated September 2014). Institute for Public Relations. https://instituteforpr.org/crisis-management-communications/
  13. Kentucky Counseling Center. (2025, June 26). Responding calmly in emergency situations. https://kentuckycounselingcenter.com/responding-calmly-in-emergency-situations/
  14. Hackman, J. R. (2002). Leading teams: Setting the stage for great performances. Harvard Business School Press.
  15. Womack, J. P., & Jones, D. T. (2003). Lean thinking: Banish waste and create wealth in your corporation. Free Press.
  16. Hillson, D. (2022, October 3). Use a risk breakdown structure (RBS) to understand your risks. Project Management Institute. https://www.pmi.org/learning/library/risk-breakdown-structure-understand-risks-1042
  17. Matthews, B. (2024, April 19). Understanding responsibility assignment matrix (RACI matrix). Project-Management.com. https://project-management.com/understanding-responsibility-assignment-matrix-raci-matrix/
  18. Taleb, N. N. (2012). Antifragile: Things that gain from disorder. Random House.
  19. Rogelberg, S. G. (2019). The surprising science of meetings: How you can lead your team to peak performance. Oxford University Press.
  20. Praxis Framework. (2015). Knowledge management. https://www.praxisframework.org/en/knowledge/knowledge-management
  21. Academic Resource Center. (n.d.). Note-taking. Harvard University. https://academicresourcecenter.harvard.edu/2023/10/02/note-taking/
  22. Project Management Institute. (2021). A guide to the project management body of knowledge (PMBOK® guide) — seventh edition and the standard for project management. Project Management Institute.
  23. Global Business Travel Association. (2025, July 21). Global business travel spending to reach $1.57 trillion in 2025 amid trade policy uncertainty and economic risk, according to new GBTA forecast. GBTA. https://gbta.org/global-business-travel-spending-to-reach-1-57-trillion-in-2025-amid-trade-policy-uncertainty-and-economic-risk-according-to-new-gbta-forecast/
  24. Department of Homeland Security. (2020). Trusted Traveler Programs. https://ttp.dhs.gov/
  25. U.S. Department of State. (2025). Smart Traveler Enrollment Program. https://travel.state.gov/en/international-travel/travel-advisories/smart-traveler-enrollment-program.html
  26. Everbridge. (2025, September 17). Building an effective travel risk management program. https://www.everbridge.com/blog/travel-risk-management-program/
  27. FCM Travel. (2026). Your guide to corporate travel risk assessment. https://www.fcmtravel.com/en-us/resources/insights/corporate-travel-risk-assessment
  28. Concordia University. (2022). Personal travel risk management plan. https://www.concordia.ca/content/dam/concordia/offices/ci/docs/Personal_Travel_Risk_Management_Plan.pdf
  29. Kerzner, H. (2017). Project management metrics, KPIs, and dashboards: A guide to measuring and monitoring project performance (3rd ed.). Wiley.
  30. Schwaber, K., & Sutherland, J. (2020). The Scrum guide. https://scrumguides.org/docs/scrumguide/v2020/2020-Scrum-Guide-US.pdf
  31. Institute of Project Management. (2022, May 20). Waterfall methodology. https://instituteprojectmanagement.com/blog/waterfall-methodology/
  32. Institute of Project Management. (2022, January 31). Agile methodology: The ultimate guide. https://instituteprojectmanagement.com/blog/agile-methodologies-and-framework/
  33. Institute of Project Management. (2022, September 9). What is Lean-Kanban? https://instituteprojectmanagement.com/blog/what-is-lean-kanban/
  34. Scrum Alliance. (2025, March 5). What is Scrumban? https://resources.scrumalliance.org/Article/scrumban
  35. Nonaka, I., & Takeuchi, H. (1995). The knowledge-creating company: How Japanese companies create the dynamics of innovation. Oxford University Press.
  36. Sharma, A. (2025). RACI. ProjectManagement.com. https://www.projectmanagement.com/wikis/234008/raci#_
  37. Hillson, D. (2002). Extending the risk process to manage opportunities. International Journal of Project Management, 20(3), 235–240. https://doi.org/10.1016/s0263-7863(01)00074-6
  38. Singh, R. (2022, February 11). What is a work breakdown structure (WBS)? Institute of Project Management. https://instituteprojectmanagement.com/blog/work-breakdown-structure/
  39. Gallup. (2025). Collaboration at work. https://www.gallup.com/cliftonstrengths/en/655436/collaboration-at-work.aspx#ite-655577
  40. International Organization for Standardization. (2016, April 26). Records management in the digital age. ISO. https://www.iso.org/news/2016/04/Ref2072.html
  41. Colossal cost of clutter and chaos. (2017, August 23). The HR Director. https://www.thehrdirector.com/features/health-and-wellbeing/colossal-cost-clutter-chaos/
  42. ISO/TC 46/SC 11. (n.d.). Records management by design: Some considerations. ISO. https://committee.iso.org/files/live/sites/tc46sc11/files/documents/White%20paper%20records%20management%20by%20design%20-%20final%20version.pdf
  43. Temoshok, D. (2025). Digital identity guidelines: Authentication and authenticator management (NIST SP 800-63B-4). https://doi.org/10.6028/nist.sp.800-63b-4
  44. ASQ. (2019). PDCA cycle — What is the plan-do-check-act cycle? https://asq.org/quality-resources/pdca-cycle
  45. Lean Enterprise Institute. (2022). What is lean? https://www.lean.org/explore-lean/what-is-lean/
  46. Washington Technology Institute. (2023, March 15). The science of learning: What’s your learning style? https://www.washingtontech.edu/the-science-of-learning-exploring-the-4-most-common-learning-styles/
  47. Perrine, J. (2017). Become a procedures pro: The admin’s guide to developing effective office systems and procedures. All Things Admin.
  48. International Organization for Standardization. (2019). ISO 14971:2019 — Medical devices: Application of risk management to medical devices. ISO. https://www.iso.org/standard/72704.html
  49. Swanson, M., Bowen, P., Phillips, A., Gallup, D., & Lynes, D. (2010). Contingency planning guide for federal information systems (NIST SP 800-34, Rev. 1). National Institute of Standards and Technology. https://nvlpubs.nist.gov/nistpubs/Legacy/SP/nistspecialpublication800-34r1.pdf
  50. Steinberg, S., & Stepan, A. (2021). The hacking of Sony Pictures: A Columbia University case study. Columbia University, School of International and Public Affairs. https://www.sipa.columbia.edu/sites/default/files/2022-11/Sony%20-%20Written%20Case.pdf
  51. Faughnder, R. (2014, December 2). Sony Pictures returning to normal after crippling computer attack. Los Angeles Times. https://www.latimes.com/entertainment/envelope/cotown/la-et-ct-sony-hacking-20141202-story.html
  52. Gibbs, S. (2014, December 8). FBI confirms Sony Pictures employees threatened by hackers. The Guardian. https://www.theguardian.com/technology/2014/dec/08/fbi-confirms-sony-pictures-employees-threatened-hackers
  53. McDonald, C. (2009). Experts say small firms lag in disaster planning. Property Casualty 360. https://www.propertycasualty360.com/2009/11/10/experts-say-small-firms-lag-in-disaster-planning/
  54. City of Cedar Rapids. (n.d.). Flood of 2008 facts & statistics. https://www.cedar-rapids.org/discover_cedar_rapids/flood_of_2008/2008_flood_facts.php
  55. Ready.gov. (2017). Plan ahead for disasters. https://www.ready.gov/
  56. Ready.gov. (n.d.). Business toolkits. https://www.ready.gov/business/toolkits
  57. Business Continuity Institute. (n.d.). The BCI good practice guidelines: Essential foundations for business continuity professionals. https://www.thebci.org/certification-training/good-practice-guidelines.html
  58. Microsoft. (2023). 2023 Work Trend Index annual report: Will AI fix work? https://assets-c4akfrf5b4d3f4b7.z01.azurefd.net/assets/2023/09/e3227681-b882-4050-b201-a631431ad2a5-WTI_Will_AI_Fix_Work_060723.pdf
  59. ASAP. (2025, May 30). Time well spent: How executive assistants can use time audits to lead smarter and support more strategically. https://www.asaporg.com/articles/time-well-spent-how-executive-assistants-can-use-time-audits-to-lead-smarter-and-support-more-strategically/
  60. The Happy Manager. (n.d.). The David Allen time management approach. https://the-happy-manager.com/article/david-allen-time-management-approach/
  61. Microsoft 365. (n.d.). Understanding the Pareto Principle of time management. https://www.microsoft.com/en-us/microsoft-365-life-hacks/organization/understanding-pareto-principle-of-time-management
  62. Newport, C. (2016). Deep work: Rules for focused success in a distracted world. Grand Central Publishing.
  63. Nortje, A. (2023, September 14). Deep work: The book, the meaning & the author. Positive Psychology. https://positivepsychology.com/deep-work/
  64. Lean Enterprise Institute. (2025). 5 Whys — What is it? https://www.lean.org/lexicon-terms/5-whys/
  65. Lean Enterprise Institute. (n.d.). Fishbone diagram — What is it? https://www.lean.org/lexicon-terms/fishbone-diagram/
  66. Patterson, K., Grenny, J., McMillan, R., & Switzler, A. (2002). Crucial conversations: Tools for talking when stakes are high. McGraw-Hill.

Module 2 Citations

  1. Berman, K., Knight, J., & Case, J. (2013). Financial intelligence (revised edition): A manager’s guide to knowing what the numbers really mean. Harvard Business Review Press.
  2. Kaplan, R. S., & Norton, D. P. (1996). The balanced scorecard: Translating strategy into action. Harvard Business School Press.
  3. Financial Accounting Standards Board. (2024). Accounting standards updates issued in 2024. Financial Accounting Foundation. https://fasb.org/standards/accounting-standard-updates?year=2024
  4. U.S. Securities and Exchange Commission. (2024). Agency financial report, fiscal year 2024. https://www.sec.gov/about/reports-publications/sec-2024-agency-financial-report
  5. Burchi, A., Włodarczyk, B., Szturo, M., & Martelli, D. (2021). The effects of financial literacy on sustainable entrepreneurship. Sustainability, 13, Article 5070. https://doi.org/10.3390/SU13095070
  6. Mahmood, Z., Faris, A., & Shaheed, J. (2021). The mediating role of strategic foresight in the relationship between financial knowledge and strategic responses. Periodicals of Engineering and Natural Sciences (PEN). https://www.researchgate.net/publication/357380763_mediating_role_of_strategic_foresight_in_the_relationship_between_financial_knowledge_and_strategic_responses
  7. Seraj, A., Fazal, S., & Alshebami, A. (2022). Entrepreneurial competency, financial literacy, and sustainable performance—Examining the mediating role of entrepreneurial resilience among Saudi entrepreneurs. Sustainability, 14, Article 10689. https://doi.org/10.3390/su141710689
  8. Kusnanto, E., Permana, N., & Benardi, B. (2023). Strategic financial fluency: Catalyst for growth in micro, small, and medium enterprises. Proceeding of the International Conference on Business and Economics, 1(2), 285–293. https://doi.org/10.56444/icbeuntagsmg.v1i2.1461
  9. Silva, S. D. V., Jiménez Hidalgo, G. F., Ballesteros Ballesteros, E. Y., & Tachong Alencastro, L. E. (2023). Strategic optimization: The impact of administration and financial planning on the decision-making of small and medium-sized enterprises in the Quevedo canton. Migration Letters, 20(S12), 181–187. https://doi.org/10.59670/ml.v20iS12.5871
  10. Urefe, O., Odonkor, T., Chiekezie, N., & Agu, E. (2024). Enhancing small business success through financial literacy and education. Magna Scientia Advanced Research and Reviews, 11(1). https://doi.org/10.30574/msarr.2024.11.1.0123
  11. Qian, Q., & Ren, J. (2024). Executive myopia, industry partners, and financial performance: A simulation study using complex network and propagation model. Environment, Development and Sustainability. https://doi.org/10.1007/s10668-024-05521-5
  12. OECD. (2015). G20/OECD principles of corporate governance. OECD Publishing. https://www.oecd.org/content/dam/oecd/en/publications/reports/2015/11/g20-oecd-principles-of-corporate-governance_g1g56c3d/9789264236882-en.pdf
  13. Harvard Law School Forum on Corporate Governance. (2016, September 8). Principles of corporate governance. https://corpgov.law.harvard.edu/2016/09/08/principles-of-corporate-governance/
  14. Paine, L. S., & Srinivasan, S. (2019, October 14). A guide to the big ideas and debates in corporate governance. Harvard Business Review. https://hbr.org/2019/10/a-guide-to-the-big-ideas-and-debates-in-corporate-governance
  15. Byrne, D. (2025, January 29). Definitive guide to corporate governance: Principles, frameworks, and best practices. The Corporate Governance Institute. https://www.thecorporategovernanceinstitute.com/insights/guides/the-definitive-guide-to-corporate-governance-principles-frameworks-and-best-practices/
  16. The Athena Advisors. (n.d.). Corporate versus non-profit boards. https://theathenaadvisors.com/corporate-versus-non-profit-boards/
  17. Green, A. (2022, February 18). Understanding the different types of nonprofit boards. Nonprofit Ready. https://www.nonprofitready.org/post/understanding-the-different-types-of-nonprofit-boards
  18. Eisenstein, L. (2020, February 12). Board of advisors vs. board of directors. BoardEffect. https://www.boardeffect.com/blog/board-of-advisors-vs-board-of-directors/
  19. Sylvester, N. (2004). The complete idiot’s guide to Robert’s Rules. Alpha Books.
  20. Robert, H. M., Robert, S. C., Evans, W. J., Honemann, D. H., Balch, T. J., Seabold, D. E., & Gerber, S. (2020). Robert’s rules of order newly revised (12th ed.). PublicAffairs.
  21. Mariscotti, E. (2020). Corporate risks and leadership. Routledge. https://doi.org/10.4324/9781003038238
  22. Treviño, L., Weaver, G., Gibson, D., & Toffler, B. (1999). Managing ethics and legal compliance: What works and what hurts. California Management Review, 41, 131–151. https://doi.org/10.2307/41165990
  23. Weber, J., & Wasieleski, D. (2013). Corporate ethics and compliance programs: A report, analysis and critique. Journal of Business Ethics, 112, 609–626. https://doi.org/10.1007/S10551-012-1561-6
  24. Mamaysky, I. (2021). Understanding ethics and compliance. Social Science Research Network. https://doi.org/10.2139/SSRN.3789983
  25. Adelstein, J., & Clegg, S. (2015). Code of ethics: A stratified vehicle for compliance. Journal of Business Ethics, 138, 53–66. https://doi.org/10.1007/s10551-015-2581-9
  26. Efunniyi, C., Abhulimen, A., Obiki-Osafiele, A., Osundare, O., Agu, E., & Adeniran, I. (2024). Strengthening corporate governance and financial compliance: Enhancing accountability and transparency. Finance & Accounting Research Journal, 6(8). https://doi.org/10.51594/farj.v6i8.1509
  27. Yurieva, I., & Kochetova, T. (2024). Compliance management and norms of ethical business environment in the banking sector. Bulletin of the National Technical University “Kharkiv Polytechnic Institute” (Economic Sciences). https://doi.org/10.20998/2519-4461.2024.6.69
  28. Hauser, C. (2020). From preaching to behavioral change: Fostering ethics and compliance learning in the workplace. Journal of Business Ethics, 162, 835–855. https://doi.org/10.1007/s10551-019-04364-9
  29. Filho, E., Leite, F., & Martins, J. (2022). Corporate ethics as a pillar for strengthening compliance programs: A brief analysis of the interplay between ethics, integrity, and compliance. ESG Law Review, 5(1). https://doi.org/10.37497/esg.v5issue.1593
  30. Sharma, R., Haralayya, B., R., K., H., H., Murthy, B., & Vadisetty, R. (2025). Corporate governance and AI ethics: A strategic framework for ethical decision-making in business. Journal of Information Systems Engineering and Management, 10(30s). https://doi.org/10.52783/jisem.v10i30s.4775
  31. Hernández-Cuadra, E., & Fernández-Fernández, J. (2024). Ethics and compliance programs for a new business narrative: A Kohlberg-based moral valuing model for diagnosing commitment at the top. Business and Society Review. https://doi.org/10.1111/basr.12345
  32. Prabakar, S., Sangu, V. S., Leonard, L., Agrawal, A., & Nanda, S. (2024). Shaping a culture of integrity: The strategic role of HR in promoting ethics and compliance. Journal of Informatics Education and Research, 4(2). https://doi.org/10.52783/jier.v4i2.1219
  33. Hawn Nelson, A., & Zanti, S. (2023). Four questions to guide decision-making for data sharing and integration. International Journal of Population Data Science, 8(4). https://doi.org/10.23889/ijpds.v8i4.2159
  34. Cote, C. (2020, October 6). Why is strategic planning important? Harvard Business School Online. https://online.hbs.edu/blog/post/why-is-strategic-planning-important
  35. Gosnell, K. (2020, January 24). What is an environmental scan? Business.com. https://www.business.com/articles/what-is-environmental-scanning/
  36. Majka, M. (2024, October 14). The strategic role of knowledge management in modern organizations. LinkedIn. https://www.linkedin.com/pulse/strategic-role-knowledge-management-modern-marcin-majka-cwdyf/
  37. International Organization for Standardization. (2016). ISO 15489-1:2016 information and documentation—Records management—Part 1: Concepts and principles. ISO. https://www.iso.org/obp/ui/en/#iso:std:iso:15489:-1:ed-2:v1:en
  38. AIIM. (n.d.). 8 steps of the ISO/TR 15489 records management methodology. https://info.aiim.org/aiim-blog/newaiimo/2009/07/01/eight-steps-of-the-isotr-1548922001-records-management-program-implementation-methodology
  39. Karlson, P. (2022, December 29). Is the 60-year-old “people, process, technology” framework still useful? Forbes. https://www.forbes.com/councils/forbestechcouncil/2022/12/29/is-the-60-year-old-people-process-technology-framework-still-useful/
  40. Lank, C. (2024, December 28). People, process, technology framework: A formula for success. LinkedIn. https://www.linkedin.com/pulse/people-process-technology-framework-formula-success-christopher-lank-babzf
  41. Kyomuhendo, F. C., & Seeam, A. K. (2018). Knowledge sharing in academia: A case study using a SECI model approach. Journal of Education, 8(1), 53–70. https://web.mie.ac.mu/wp-content/uploads/2024/08/2018-Vol-8-1.pdf#page=55
  42. Rice, J., & Rice, B. (2005). The applicability of the SECI model to multi-organisational endeavours: An integrative review. International Journal of Organisational Behaviour, 9(8), 671–682. https://tinyurl.com/2p8eby4t
  43. Wenger, E. C., & Snyder, W. M. (2000). Communities of practice: The organizational frontier. Harvard Business Review, 78(1), 139–145. https://hbr.org/2000/01/communities-of-practice-the-organizational-frontier
  44. Gibson, K. (2023, December 21). 5 reasons strategy execution fails. Harvard Business School Online. https://online.hbs.edu/blog/post/why-do-strategic-plans-fail
  45. Wilsey, D. (2021, March 25). OKR, KPI and BSC: What is the difference? Balanced Scorecard Institute. https://balancedscorecard.org/blog/okr-kpi-and-bsc-what-is-the-difference/
  46. Cote, C. (2023, October 26). What is a balanced scorecard? Harvard Business School Online. https://online.hbs.edu/blog/post/balanced-scorecard
  47. Pantelides, M. (2024, March 8). Great communication: Call your BLUF to get your message across. Board Intelligence. https://www.boardintelligence.com/blog/great-communication-call-your-bluf
  48. Fousiani, K., Steinel, W., & Minnigh, P. A. (2021). Effects of power on negotiations: A comparison of collaborative versus competitive approach. International Journal of Conflict Management, 32(2), 223–249. https://doi.org/10.1108/ijcma-05-2020-0081
  49. Grover, R. A., & Lynn, D. (2012). Impact of collaborative leadership training on negotiation skill development. Competition Forum, 10(2). https://www.academia.edu/71776569/Impact_of_Collaborative_Leadership_Training_on_Negotiation_Skill_Development
  50. Andrés, B., & Blanes, V. (2020). A negotiation approach to support the strategies alignment process in collaborative networks. Sustainability, 12, Article 2766. https://doi.org/10.3390/su12072766
  51. Borbely, A., & Caputo, A. (2017). Approaching negotiation at the organizational level. Negotiation and Conflict Management Research, 10, 306–323. https://doi.org/10.1111/NCMR.12106
  52. Chapman, E., Miles, E., & Maurer, T. (2017). A proposed model for effective negotiation skill development. Journal of Management Development, 36, 940–958. https://doi.org/10.1108/JMD-01-2016-0002
  53. Rao, A., & Schmidt, S. (1998). A behavioral perspective on negotiating international alliance. Journal of International Business Studies, 29, 665–694. https://doi.org/10.1057/PALGRAVE.JIBS.8490047
  54. Sylvester, K. (2015). Negotiating in the leadership zone. Academic Press. https://doi.org/10.1016/c2013-0-15587-0
  55. Schmid, A., & Schoop, M. (2022). Gamification of electronic negotiation training: Effects on motivation, behaviour and learning. Group Decision and Negotiation, 31, 649–681. https://doi.org/10.1007/s10726-022-09777-y
  56. Fousiani, K., de Jonge, K., & Michelakis, G. (2022). Having no negotiation power does not matter as long as you can think creatively: The moderating role of age. International Journal of Conflict Management, 33(5), 956–990. https://doi.org/10.1108/ijcma-05-2022-0086
  57. Choi, M., & Yang, J. (2024). Exploring the complexities of negotiation: Strategies for successful intra- and inter-team negotiation in organizations. Journal of Artificial Societies and Social Simulation, 27. https://doi.org/10.18564/jasss.5398
  58. Gordon, J., & Furlong, G. (2023). Strategic negotiation: Building organizational excellence. Routledge. https://doi.org/10.4324/9781003243854
  59. Ferdosi, M., Rezayatmand, R., & Taleghani, Y. (2020). Risk management in executive levels of healthcare organizations: Insights from a scoping review (2018). Risk Management and Healthcare Policy, 13, 215–243. https://doi.org/10.2147/RMHP.S231712
  60. Žigienė, G., Rybakovas, E., & Alzbutas, R. (2019). Artificial intelligence based commercial risk management framework for SMEs. Sustainability, 11, Article 4501. https://doi.org/10.3390/SU11164501
  61. Ansyari, S. (2024). Implementation of risk management in strategic decision making. Journal of Scientific Interdisciplinary. https://doi.org/10.62504/t7c2r379
  62. Sax, J., & Andersen, T. J. (2018). Making risk management strategic: Integrating enterprise risk management with strategic planning. European Management Review, 16(3), 649–661. https://doi.org/10.1111/emre.12185
  63. Andersen, T., Sax, J., & Giannozzi, A. (2021). Conjoint effects of interacting strategy-making processes and lines of defense practices in strategic risk management: An empirical study. Long Range Planning, Article 102164. https://doi.org/10.1016/j.lrp.2021.102164
  64. Santos, R., Abreu, A., Dias, A., Calado, J., Anes, V., & Soares, J. (2020). A framework for risk assessment in collaborative networks to promote sustainable systems in innovation ecosystems. Sustainability, 12, Article 6218. https://doi.org/10.3390/su12156218
  65. Nasteckienė, V. (2021). Empirical investigation of risk management practices. Management, 26(2). https://doi.org/10.30924/mjcmi.26.2.5
  66. Kuru, K., & Artan, D. (2024). Riesgo: A knowledge-based qualitative risk assessment system for PPP projects. Buildings, 14, Article 953. https://doi.org/10.3390/buildings14040953
  67. Zainuddin, S., Abdullah, B., Nasir, N., Abdullah, T., Nawi, N., Patwary, A., & Hashim, N. (2022). The institutionalization and processual element of sustainable operational risk management as a best practice in the government-linked organization: A case study in Malaysia. Environmental Science and Pollution Research, 30, 33756–33766. https://doi.org/10.1007/s11356-022-24385-8
  68. Godfrey, P. C., Lauria, E., Bugalla, J., & Narvaez, K. (2020). Strategic risk management: New tools for competitive advantage in an uncertain age. Berrett-Koehler Publishers.
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  71. Cote, C. (2024, March 14). How to enhance your decision-making skills as a leader. Harvard Business School Online. https://online.hbs.edu/blog/post/leadership-decision-making
  72. De Smet, A., Hewes, C., & Weiss, L. (2020, September 9). For smarter decisions, empower your employees. McKinsey & Company. https://www.mckinsey.com/capabilities/people-and-organizational-performance/our-insights/for-smarter-decisions-empower-your-employees
  73. Stobierski, T. (2019). The advantages of data-driven decision making. Harvard Business School Online. https://online.hbs.edu/blog/post/data-driven-decision-making
  74. MacKenzie, I., Meyer, C., & Noble, S. (2013, October 1). How retailers can keep up with consumers. McKinsey & Company. https://www.mckinsey.com/industries/retail/our-insights/how-retailers-can-keep-up-with-consumers
  75. Syracuse University iSchool. (2025, May 10). Data analytics vs. data analysis: Key differences. https://ischool.syracuse.edu/data-analytics-vs-data-analysis/
  76. The Decision Lab. (2024). The OODA loop. https://thedecisionlab.com/reference-guide/computer-science/the-ooda-loop
  77. Wale, H. (n.d.). OODA loop. Corporate Finance Institute. https://corporatefinanceinstitute.com/resources/management/ooda-loop/
  78. Stobierski, T. (2019, September 5). What is cost-benefit analysis & how to do it. Harvard Business School Online. https://online.hbs.edu/blog/post/cost-benefit-analysis
  79. Landau, P. (2024, September 25). Root cause analysis: A quick guide. ProjectManager. https://www.projectmanager.com/blog/root-cause-analysis-guide
  80. Babcock, J. (2023, August 8). The power of the five whys: Drilling down to effectively problem-solve. Leaders.com. https://leaders.com/articles/business/five-whys/
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Module 3 Citations

  1. McKinsey Global Institute. (2012).The social economy: Unlocking value and productivity through social technologies. McKinsey & Company. https://www.mckinsey.com/industries/technology-media-and-telecommunications/our-insights/the-social-economy
  2. Microsoft Learn (2023). Collaboration governance in Microsoft 365. https://learn.microsoft.com/en-us/microsoft-365/solutions/collaboration-governance-overview 
  3. World Economic Forum. (2023). The future of jobs report. https://www.weforum.org/reports/the-future-of-jobs-report-2023/ 
  4. Google Workspace Help. (2026). Use Gmail confidential mode. https://knowledge.workspace.google.com/admin/gmail/advanced/protect-gmail-messages-with-confidential-mode
  5. Google Workspace. (2025). Google Vault: Retention and eDiscovery. https://workspace.google.com/products/vault 
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  11. Slack Help Center. (2026). Google Drive for Slack. https://slack.com/help 
  12. Spataro, J. (2020, December 8). Over 200 million users rely on SharePoint as Microsoft is again recognized as a leader in the 2020 Gartner Content Services Platforms Magic Quadrant report. Microsoft 365 Blog. https://www.microsoft.com/en-us/microsoft-365/blog/2020/12/08/over-200-million-users-rely-on-sharepoint-as-microsoft-is-again-recognized-as-a-leader-in-the-2020-gartner-content-services-platforms-magic-quadrant-report/
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  25. Microsoft. (2025). Microsoft Scheduler availability and scheduling tools. https://www.microsoft.com/en-us/microsoft-365/business/scheduling-and-booking-app
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  41. Microsoft. (n.d.). Understand concepts of data analytics. Microsoft Learn. https://learn.microsoft.com/en-us/training/modules/understand-concepts-of-data-analytics/ 
  42. Microsoft. (n.d.). Choose the best visual for your data in Power BI. Microsoft Learn. https://learn.microsoft.com/en-us/power-bi/visuals/power-bi-visualization-decision-guide 
  43. Khan Academy. (n.d.). Mean, median, and mode review. https://www.khanacademy.org/math/statistics-probability/summarizing-quantitative-data/mean-median-basics/a/mean-median-and-mode-review 
  44. Khan Academy. (n.d.). Calculating standard deviation step by step. https://www.khanacademy.org/math/statistics-probability/summarizing-quantitative-data/variance-standard-deviation-population/a/calculating-standard-deviation-step-by-step 
  45. Scribbr. (2023). Variability: range, IQR, variance, standard deviation. https://www.scribbr.com/statistics/variability/ 
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  50. Microsoft. (n.d.). What is Power Query? Microsoft Learn. https://learn.microsoft.com/en-us/power-query/power-query-what-is-power-query 
  51. Microsoft. (n.d.). Overview of visualizations in Power BI. Microsoft Learn. https://learn.microsoft.com/en-us/power-bi/visuals/power-bi-visualizations-overview 
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  56. Microsoft. (n.d.). Connect to data in Power BI Desktop. Microsoft Learn. https://learn.microsoft.com/en-us/power-bi/connect-data/desktop-quickstart-connect-to-data 
  57. Microsoft. (n.d.). What is Power BI? Overview of components and benefits. Microsoft Learn. https://learn.microsoft.com/en-us/power-bi/fundamentals/power-bi-overview 
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  59. Tableau. (n.d.). What is a dashboard? A complete overview. https://www.tableau.com/dashboard/what-is-dashboard 
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  61. Google Cloud. (n.d.). Welcome to Looker Studio. https://docs.cloud.google.com/looker/docs/studio
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  63. HubSpot. (n.d.). Reporting dashboards. https://www.hubspot.com/products/reporting-dashboards 
  64. HubSpot. (2026). How to create, clone, delete, and manage dashboards in HubSpot. HubSpot Knowledge Base. https://knowledge.hubspot.com/dashboards/manage-your-dashboards 
  65. Knaflic, S. N. (2015). Storytelling with data: A data visualization guide for business professionals. Wiley. 
  66. Few, S. (2013). Information dashboard design: Displaying data for at-a-glance monitoring (2nd ed.). Analytics Press. 
  67. Microsoft. (n.d.). Drillthrough in Power BI reports: Navigate to detailed insights. Microsoft Learn. https://learn.microsoft.com/en-us/power-bi/create-reports/desktop-drillthrough 
  68. Microsoft. (n.d.). Create visual tooltips in Power BI. Microsoft Learn. https://learn.microsoft.com/en-us/power-bi/create-reports/desktop-visual-tooltips 
  69. Kahneman, D. (2011). Thinking, fast and slow. Farrar, Straus and Giroux. 
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  71. MetricStream. (2026). What is a risk heat map and how to use it. https://www.metricstream.com/learn/risk-heat-map.html 
  72. Microsoft. (n.d.). Plan and track work with Microsoft Planner. https://support.microsoft.com/en-us/planner/
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  74. Microsoft Support. (2026). Create interactive presentations in PowerPoint. https://powerpoint.cloud.microsoft/create/en/blog/how-to-make-interactive-presentations/
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  76. Microsoft Learn. (2023). What is multifactor authentication? https://support.microsoft.com/en-us/topic/what-is-multifactor-authentication-e5e39437-121c-be60-d123-eda06bddf661 
  77. Cisco Learn. (2024). What is Social Engineering? https://www.cisco.com/c/en/us/products/security/what-is-social-engineering.html 
  78. Federal Communications Commission. (2025). Wireless Connections and Bluetooth Security Tips. https://www.fcc.gov/consumers/guides/how-protect-yourself-online 
  79. European Union. (2026). What is GDPR, the EU’s new data protection law? https://gdpr.eu/what-is-gdpr/ 
  80. IBM Learn. (2023). What is Bring Your Own Device (BYOD)? https://www.ibm.com/think/topics/byod 
  81. National Cyber Security Centre. (2025). Managing your passwords. https://www.ncsc.gov.uk/collection/top-tips-for-staying-secure-online/password-managers 
  82. Barracuda Networks. (2026). Email encryption. https://www.barracuda.com/support/glossary/email-encryption
  83. Cybersecurity & Infrastructure Security Agency. (2026). How to Communicate Securely on your Mobile Device. https://www.cisa.gov/resources-tools/training/how-communicate-securely-your-mobile-device 
  84. NIGP: The Institute for Public Procurement. (2024). What are the benefits of vendor risk assessments? https://www.nigp.org/blog/vendor-risk 
  85. Pew Research Center. (2012). Privacy management on social media sites. https://www.pewresearch.org/internet/2012/02/24/privacy-management-on-social-media-sites/ 
  86. U.S. Department of War. (2012). Best Practices for Keeping your Home Network Secure.  https://dodcio.defense.gov/Portals/0/Documents/Cyber/Slicksheet_BestPracticesForKeepingYourHomeNetworkSecure_Web_update.pdf 
  87. Digital Workplace Group. (2025). Knowledge management best practices for 2025. https://digitalworkplacegroup.com/knowledge-management-best-practices/ 
  88. Microsoft Adoption. (2025). Microsoft 365 knowledge management. https://adoption.microsoft.com/en-us/microsoft-365-knowledge-management/ 
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  90. OpenAI. (2025). ChatGPT Usage and Adoption Patterns at Work. https://cdn.openai.com/pdf/3c7f7e1b-36c4-446b-916c-11183e4266b7/chatgpt-usage-and-adoption-patterns-at-work.pdf 
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Module 4 Citations

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