Remember your first car? Not the one that your dad and mom handed down to you, but the one that you bought with your own money. You likely thought it was the coolest thing ever, even though by today’s standards its features were barebones.
Cars today are far better equipped. Most come standard with Bluetooth, MP3, navigation, satellite radio, and things we would never have imagined even a handful of years ago. As for add-ons, who doesn't love a car that reads emails and texts, gives you a bird's eye view while you park or, even better, parks itself? In fact, a law set to take effect in 2014 will require automakers to produce all new cars with backup cameras.
Much like today's automobile, modern day executives come with some standard features they didn't used to have, like the ability to answer their own phone and email. Most even know how to bang out a basic power point presentation. Many have iPads or other tablets and can download apps which enable them to read an e-edition of the Wall Street Journal, watch the path of a hurricane, and play Words with Friends while they track the status of their flight, which has been delayed due to the aforementioned hurricane.
My humor admittedly borders on irreverence. The point I'm trying to make is this: since today's executive can handle many of the most basic tasks, he or she no longer needs today’s Executive Assistant to complete such routine tasks, and the EA should be used more strategically. Standard features you should find in today's EA are more robust. Aside from performing the most basic administrative tasks, your EA must also identify opportunities to free up your time by absorbing parts of your job.
Below are three different packages you should expect to find in today's model of EA. I'm not going to list tasks such as intelligent phone screening, basic calendar management, routine travel arrangements, and expense reconciliation. Those are the engine, wheels, and transmission you'd expect on every model of EA. Today’s EA should also come standard with trust, loyalty, and confidentiality. He or she needs to have your back; and, when working under less than auspicious conditions, should be capable of carrying on with a business-as-usual attitude. Staff will use him or her as a barometer to gauge the current state-of-the-union.
Get ready to pick your next EA from the packages below or conclude that your current EA is a keeper. Each progressively capable EA should possess the skills and qualities from the preceding level.
In 1983, I paid $8000 for my first car -- a Honda Prelude. It was a zippy little sport coupe which Brock Yates of Motor Trend described at the time as a “splendid automobile…by any sane measurement. The machine, like all Hondas, embodies fabrication that is, in my opinion, surpassed only by the narrowest of margins by Mercedes-Benz.” The boys at Mercedes-Benz probably had a collective herzinfarkt when they read Brock’s review.
Mercedes surpassed the Prelude, a car that was only loaded with a moon roof, velour and vinyl seats, AC, rear defroster, AM/FM/cassette, and a clock only by the 'narrowest of margins'. At the time, that was state-of-the-art. At least Brock and I thought so.
If I were still driving that car without the benefit of the soon-to-be-standard back up camera, my chances of backing over the neighbor’s cat would be pretty high. When we upgrade, we pay more; however, the benefits and extra amenities associated with it make it worthwhile. If your current EA doesn’t possess many of the skills above, it might be time to visit your local recruiter for an upgrade.