Listening is one of the most important, yet frequently overlooked components of effective communication, especially for administrative professionals. It’s truly a skill and an art—to listen not just to the words someone says but to the meaning behind them. It’s also about listening for what is really needed, whether or not it’s actually expressed at all. In order to truly hone this skill, we must learn to gather information (both spoken and unspoken) and process it correctly, all while controlling our own impulses to jump in or filter what we hear.
In this session, you will learn:
Bonus Handouts: Bad Listening Habits Self-Assessment
Hot Tip: Communication experts suggest that 10% of meaning comes from words, 35% comes from tone of voice and 55% comes from body language. Therefore, to truly understand what someone is saying, you have to listen beyond words; listen with your eyes, ears, head and heart.
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