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Communication

Around the world and through the ages, we’ve told one another stories. We tell them face to face, and around campfires; through pictures drawn

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Your hand and facial gestures and the way you sit, stand and make eye contact say more about you at any given time than the words you speak. In fact,

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Non-verbal communication (NVC) has been studied in academia since the 1950’s.  A pioneering study at UCLA indicated that up to

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Communication is at the heart of everything we do each day, whether at home, work or play. It involves talking and listening – actively

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As administrative assistants and leaders, your daily job responsibilities go far beyond computer know-how and scheduling meetings. You’re the

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Conflict can make us feel powerless, demoralized, hurt, resentful, frightened—even humiliated. It can reduce morale, performance and

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Would you rather listen to dry statistics or to a story? As an assistant, you have probably helped put together many important presentations over the

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  • Own your mistake. Acknowledge your misstep to all those affected—be it one or two coworkers, your boss or your entire team. Taking
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Have you ever avoided a boss, a co-worker or a subordinate because of an argument, a series of miscommunications or even general, mutual dislike?
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Just sign up for the site then search for your name. Within a couple of minutes, Crystal will share insights about what your online persona reveals

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American Society of Administrative Professionals

Producer of the