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Communication

Most people generally think of speech when they think of communication, but communication is multimodal. Every worker should have effective

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Executive assistant jobs are typically filled by problem-solvers who are determined, hardworking, and responsible professionals. Given that

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You’re about to give a presentation—to your boss, your department, or a room full of family and friends. You’re anxious! Remind

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In a perfect world, we would all get along. There would be no inequalities, no name-calling, no disrespect, no hurt. The Golden Rule would be second

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If you have access to those in positions of authority, you do them a service by thoughtfully speaking truth to power.

What does this mean to

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Margaret listened to Stacey’s update about the recent phone encounter with Frank. He had called and rudely complained about some changes that

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Micromanagers can be hard to work with, whether you are working from the office, or remotely. You may not be able to get much done when you are

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Words are powerful—and trigger words can be the most powerful of all. Trigger words can make us feel happy or sad … angry or calm

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Do you find yourself saying “yes” at work when you really want to say “no”? Is it because you don’t want to risk your

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Assertive communication is a vital work skill. Assertive communicators state their feelings, needs, and desires while respecting those of bosses,

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American Society of Administrative Professionals

Producer of

APCEA Summit  EA Ignite