Communication

Communication is at the heart of everything we do each day, whether at home, work or play. It involves talking and listening – actively

As administrative assistants and leaders, your daily job responsibilities go far beyond computer know-how and scheduling meetings. You’re the

Conflict can make us feel powerless, demoralized, hurt, resentful, frightened—even humiliated. It can reduce morale, performance and

Would you rather listen to dry statistics or to a story? As an assistant, you have probably helped put together many important presentations over the

• Own your mistake. Acknowledge your misstep to all those affected—be it one or two coworkers, your boss or your entire team. Taking

Just sign up for the site then search for your name. Within a couple of minutes, Crystal will share insights about what your online persona reveals

The Silent Generation—Born between 1925 and 1945
The values of these loyal, dedicated employees were shaped by the Great Depression and World War

Likeable people:

• Are genuinely glad to see you. They smile, look you in the eyes, and mirror your actions. That is, they laugh when you laugh,

It’s a fact: More people leave jobs because they feel unappreciated than they do to seek better pay. Yet two simple words—“Thank You”—have