Using Emotional Intelligence to Resolve Conflicts and Build Stronger Relationships
October 10, 2017
Conflict can make us feel powerless, demoralized, hurt, resentful, frightened—even humiliated. It can reduce morale, performance and productivity. That said, conflict is a normal part of life and work. People don’t always agree—and that’s okay.
What’s important is to learn how to diffuse disagreements and strengthen bonds. Emotional intelligence—the ability to recognize and control our feelings—is the key to accomplishing this. Understanding our emotions and those of others allows us to react…