KPIs, or Key Performance Indicators, are metrics used to measure success and efficiency within a company. Most commonly, executives will use KPIs to assess things like sales, customer satisfaction, and productivity.
But KPIs can be used to measure more specific areas within a company as well. Office managers can use KPIs, for instance, to measure employee goals, morale, support, and office conditions. Of course, an office manager will want to focus on different KPIs than a CEO.
First, let’s briefly go over what an office manager’s duties are. Typically, the office manager will oversee the day-to-day operations of an office. This is an administrative position that involves a variety of tasks, which may change from one day to another.
Most office manager jobs involve things like budget management, delegating tasks, scheduling appointments, and all varieties of office and employee management. In settings where clients and customers frequently visit the office, office managers are also responsible for greeting clients.
Office manager jobs can be found in just about any industry. The role of the office manager is an essential clerical job that relies on organization, communication, and technical proficiency.
Here are some essential Key Performance Indicators that office managers should be aware of.
Communication factors into most aspects of an office manager’s job. From emailing employees and clients, to scheduling appointments and writing reports, communication is always important. So how can you assess the success of the communication within your office?
In some ways, communication KPIs have become easier to measure in recent years. This is due to our increased reliance on digital communication. But this also means there is more to assess.
Clear and effective emails and other electronic communications are one critical KPI to consider. Others might include the timeliness of written reports, effective phone conversations or meetings, and proofreading all written communications.
Support is a critically important aspect of an office manager’s job. The office manager is responsible for making sure all employees, regardless of position, have everything needed to perform their job. As such, it is important to identify critical support-based KPIs.
For instance, are there any areas of performance in your office where employees or executives are not meeting goals? Are you adequately documenting daily to-do lists? Are you effectively recording meeting minutes? Does everyone in the office have access to all the resources, supplies, and information they need?
Measuring your own motivation can be challenging. But when assessing your performance, motivational KPIs cannot be ignored. These can help you identify areas for improvement, or help you find new motivation during periods of low drive.
Are you setting clear and achievable goals for yourself? Are you comfortable using and adopting new technology? Do you actively seek out new learning opportunities to improve your skills or familiarity with the business? All of these are useful KPIs to use when assessing your own motivation at work.
Much of an office manager’s job comes down to coordination and organization. Finding ways to measure your performance in these areas, then, is extremely important.
One of the simplest KPIs is the balance and organization of your schedules and itineraries. Are schedules as detailed and organized as they need to be? You might also review your office budget to ensure that everything is balanced appropriately. As with communication KPIs, the timeliness and clarity of official communications can also be used as an organizational KPI.
Want to learn more about how to maximize your office management skills? ASAP provides tons of office management training resources for administrative professionals to grow their talents and learn new skills. Browse ASAP’s resources or consider becoming a member to learn more.
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